Remote Bilingual Customer Service & Sales Associate (English & Spanish)

Location: Colombia, Ecuador, El Salvador, Nicaragua, Guatemala, Venezuela, Bolivarian Republic of

Department: Valatam Specialists

Workplace: remote

Employment Type: full

Description

Valatam is hiring a Remote Bilingual Customer Service & Sales Associate to support one of our growing U.S.-based clients. If youre motivated by goals, enjoy helping customers, and want real opportunities for commissions and career growth, wed love to meet you.

What Youll Do

• Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm.
• Educate potential customers on available services, procedures, and solutions while creating a positive customer experience.
• Build strong customer relationships and represent the brand professionally during every interaction.
• Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics.
• Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence.
• Accurately document customer interactions and maintain records within CRM and internal systems.
• Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs.
• Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.

Requirements

• Fluent English (C1/C2) and Spanish
• 3–4 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development
• Strong communication and problem-solving skills
• Comfortable using Google Workspace, Microsoft Office, and CRM tools
• KPI-driven, agile, and coachable
• Available to work rotating 8-hour shifts (40 hours/week), including possible weekends

Home Office Requirements

• Laptop (2010 or newer) with 8GB RAM
• Internet speed of 50 Mbps or higher + backup connection
• Second monitor preferred
• Quiet and professional workspace

Benefits

Compensation

• Hourly payment of approx US$1131 per month (based on experience and qualifications)
• This role offers one of the strongest earning opportunities in our network, including direct annual bonuses and performance-based commissions (Top performers can earn up to $45,000+ annually with commissions and bonuses)

If youre motivated by performance and rewards, this role offers exceptional growth potential.

Career Growth Opportunities

High performers are regularly considered for promotions. Advancement opportunities may include:

• Salary increases.
• Additional bonus structures.
• Leadership responsibilities.
• Priority access to fixed schedules.
• Greater earning potential.

Other Benefits

• Monthly medical insurance stipend (after eligibility requirements are met).
• Birthday and Anniversary bonus.
• Gym & wellness allowance.
• Unlimited online fitness classes.
• Company celebrations and holiday events.
• Long-term remote career opportunities with international clients.

At Valatam, we value Action, Care, Outstanding Service, Dependability, and Energy. If youre ready to grow your career with an international team, apply today!

Application Requirement: Only CVs and applications submitted in English will be reviewed and considered. Applications submitted in any other language will not move forward in the selection process.

Important: To ensure a successful onboarding experience, candidates must be available to work from the eligible countries listed above and have no travel plans during their first 4 months in the role. If you have upcoming travel scheduled, we encourage you to apply once you are available to fully commit to the position.

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