Is Help Desk Analyst (Remote) at University of Tennessee fully remote?

Yes, Help Desk Analyst (Remote) at University of Tennessee is a remote position. Candidates in Knoxville, TN may be preferred.

What is the seniority level for Help Desk Analyst (Remote) at University of Tennessee?

This Help Desk Analyst (Remote) role at University of Tennessee is a Entry-level position.

How do I apply for Help Desk Analyst (Remote) at University of Tennessee?

You can view and apply for Help Desk Analyst (Remote) at University of Tennessee on RemoteFront: https://www.remotefront.com/remote-jobs/university-of-tennessee-help-desk-analyst-office-of-innovative-technologies-utk-s3zjh

Help Desk Analyst: Office of Innovative Technologies - UTK

Location: Knoxville, TN, United States; Remote

The Help Desk Analyst provides frontline IT support through phone, email, and chat channels. The role assists faculty, staff, and students by troubleshooting technical issues, answering questions, supporting software and account-related services, and communicating university IT policies. The position also contributes to service improvement through knowledge article development, testing new technologies, and recommending solutions.

Purpose in the Organization

This position serves as a key customer support resource within the Office of Information Technology (OIT), helping ensure the University community can effectively use technology services and resources. In addition to resolving technical issues, the role supports team development by mentoring student assistants and new staff while promoting knowledge sharing and continuous improvement within the HelpDesk.

About Us

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

Help Desk Analyst (Remote)

Help Desk Analyst: Office of Innovative Technologies - UTK

About Us

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