Auto Total Loss Adjuster

Location: Remote

• Review insurance policies to understand the coverage limits and exclusions relevant to the claim.
• Utilize industry-standard valuation methods, software, and tools to determine the fair market value of the total loss.
• Gather information from policyholders regarding the circumstances of the loss and ensure all necessary documentation is provided.
• Accurately calculate the total loss values based on the assessment findings and in compliance with company policies and industry standards.
• Provide clear and detailed explanations of the total loss valuation and settlement offers to policyholders, addressing any questions or concerns.
• Collect and ensure all necessary paperwork related to total loss claims is completed and submitted by policyholders.
• Negotiate fair and reasonable settlements with policyholders, adhering to company policies and industry regulations.
• Liaise with lienholders or other relevant parties to facilitate the settlement process and ensure all necessary documentation is obtained.
• Prepare detailed reports outlining the assessment findings, valuation, and recommended settlement amounts.
• Ensure all claim documentation and records are accurate, complete, and comply with company and regulatory standards.
• Keep up to date with industry trends, legal regulations, and best practices related to total loss assessment.
• Provide exceptional customer service by addressing policyholder concerns, questions, and providing clear explanations of the claims process.

• Bachelors degree in business or a related field preferred. Experience in lieu of degree considered. 
• Adjusters license required.

• At least 1 – 3 years of insurance industry experience, claims processing, or a related field is preferred.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to multitask and prioritize work effectively in a fast-paced environment.
• Familiarity with industry-specific software and tools for valuation and estimation.
• Analytical thinking and problem-solving skills.
• Attention to detail and accuracy in assessments.
• Ability to remain objective and impartial in assessing losses.
• Strong negotiation and conflict resolution abilities.
• Time management and organizational skills.

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability