ABOUT UBIMINDS

Ubiminds is a GPTW-certified company. As an organization partnering with U.S. software companies, our core value is people first. Ubi custom-selects the top 5% of Brazilian talent to support our clients LATAM growth strategies.

ABOUT THE ROLE

A Client Partner owns a portfolio of accounts from the day the first contract is signed. You are the person a clients VP of Engineering calls when they need three more engineers by Q3. You are also the person who notices, before the client does, when one of our squads is drifting off the outcome we promised. You own the relationship, the renewal, the expansion, and the number.

This is not an inbox-farming account manager role. You will carry a retention and growth target, sit across the table from client executives, and lead the shift from staff augmentation toward consulting engagements built around outcomes. If you like owning a relationship the size of a small P&L, and you can talk roadmap with a CTO one hour and margin with our CFO the next, keep reading.

Responsibilities & Core Duties

• A portfolio of U.S. client accounts: their health, their satisfaction, their renewals, and their revenue.

• Net revenue retention and expansion. You grow accounts by adding engineers and squads, and by attaching Furiosa work such as AI Delivery Pods, the AI Acceleration program, and advisory and governance engagements.

• The account operating rhythm: quarterly account plans, QBRs and executive business reviews, monthly cadence on Tier 1 Strategic accounts, and an account health score you keep honest.

• Renewals and commercials: SOW and MSA extensions, pricing that stays above our margin floor, and a forecast leadership can trust.

• The delivery partnership. You work alongside our delivery leads and LatAm talent org so the people we place are set up to hit the outcome. When a fit isnt right, you manage the change without drama.

• Multi-threaded executive relationships. You build trust beyond a single champion, up to the C-suite, so an account doesnt wobble when one person leaves.

• Voice of the customer. What you learn in accounts feeds our Furiosa offerings and go-to-market. You are the early-warning system and a source of new ideas.