Accounts Receivable & Collections Specialist | Work from Home

Location: Philippines

Department: Twoconnect

Workplace: remote

Employment Type: full

Description

Position Overview

We are looking for a detail-oriented and proactive Accounts Receivable Officer to support the finance function through the effective management of invoicing, collections, customer account maintenance, and reporting activities. This role is responsible for ensuring timely collections, accurate financial records, and exceptional customer service while supporting broader finance and cash flow management initiatives.

Key Responsibilities

• Manage accounts receivable processes, including invoicing, credit notes, receipts, and payment allocations.
• Monitor and respond to customer billing enquiries.
• Process customer payments across multiple currencies and payment methods.
• Conduct collections activities, issue payment reminders, and follow up on overdue accounts.
• Monitor customer accounts for overdue payments, issue reminders and conduct proactive collections calls and emails.
• Prepare monthly customer statements and perform account reconciliations.
• Resolve billing issues and account discrepancies in collaboration with Customer Success and Sales teams.
• Support cash flow forecasting and credit control activities.
• Assist with month-end reporting, ageing analysis, accrued revenue journals, and audit requirements.
• Ensure compliance with company policies, internal controls, and accounting standards.
• Identify opportunities to improve AR processes and support automation initiatives.

Candidates must be willing to work the following schedule:

• Monday to Wednesday & Friday: 10:00 AM - 7:00 PM (during AEST) / 9:00 AM - 6:00 PM (during AEDT)
• Thursday: 8:00 AM - 5:00 PM (during AEST) / 7:00 AM - 4:00 PM (during AEDT)

Please note the official title for this role is: Accounts Receivable Officer

Requirements

About you

• Bachelors degree in Accounting, Finance, or a related field.
• 2-3 years experience in Accounts Receivable, Finance Administration, or a similar finance support role.
• Hands-on experience with invoicing, collections, receipting, payment allocation, and reconciliations.
• Strong understanding of accounts receivable processes and revenue recognition principles.
• Experience using ERP/accounting systems such as NetSuite, Microsoft Dynamics 365, Xero, MYOB, or similar.
• Strong Excel skills and proficiency with Microsoft Office or Google Workspace.
• Excellent communication, negotiation, and stakeholder management skills.
• Proven experience handling collections calls and customer follow-ups.
• Strong attention to detail, organisational skills, and ability to manage multiple priorities.
• Proactive, solution-focused approach to resolving billing and account issues.
• Experience within a SaaS, technology or fast-growth business environment is highly regarded.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work setup – Work from home
• Monday to Friday; weekends off
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.