Project Manager, Libraries

Location: USA - Remote; USA - South San Francisco, CA

Department: Sales, Marketing & Customer Support

Reporting to the Director, Project Management the Library Project Manager will be responsible for all aspects of project management, coordination and implementation relative to the gene mutant library and related businesses of Twist Bioscience; Site Variant Libraries (SVL) and Combinatorial Variant Libraries (CVL)

The position manages communications required to facilitate library projects, as follows: Communication with customers, international sales & support, Twist customer service, Twist legal and the library business group, including, but not limited to non-disclosure agreements, library designs, customer quotes, purchase orders, and statements of work.

What You’ll Be Doing

• Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain records
• Coordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team
• Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation
• Working with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotations
• Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments
• Maintain (transparent) accessible list of library WIP
• Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped
• Provide updates on project progress as agreed with certain customers
• Manage communication between customers and the internal team providing order fulfillment details and deliverables
• General knowledge of library fabrication work flows
• Any other “ad hoc” projects not listed above as required from time to time
• Follow regulatory and ISO 13485 requirements

What You’ll Bring to the Team

• 2-3 years of relevant work experience in the life sciences or related field, with >2 years in a customer facing role
• Requires bachelor’s degree in Biology, Chemistry or related Life Science. Advanced degree and / or hands on laboratory experience a bonus
• Customer communication from inquiry to delivery of services
• Understanding of services offering and customer workflows that the services offerings address
• Proven ability to work effectively with customers, internal operations and sales teams
• Demonstrated track record of managing projects that meet customer expectations
• Outstanding teamwork and communication skills
• Hands on, high energy, positive attitude with a can-do attitude that gets it done
• This is not an IT related role