Technical Support Engineer - Digital Marketing - Mexico (Remote)

Department: Operations

Location: Mexico City

Employment Type: FullTime

About Truelogic

At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.

Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.

By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.

Our Client

A leading global marketing and digital transformation organization that brings together creative, media, technology, and business services for major brands worldwide. Its centralized CORE platform provides shared enterprise services, including IT, designed to standardize operations and scale support across the organization.

Job Summary

We are looking for a Technical Support Engineer to join a centralized technology support team, providing technical assistance and troubleshooting across enterprise systems and cloud-based environments. The role will focus on diagnosing and resolving technical issues, supporting users and internal teams, and helping maintain reliable technology operations in a distributed global environment.

Responsibilities

• Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.

• Investigate, diagnose, and resolve technical incidents and service requests.

• Monitor and troubleshoot cloud-based environments and services.

• Support AWS and/or Azure environments as part of day-to-day technical operations.

• Collaborate with internal technology teams to troubleshoot and resolve complex issues.

• Escalate incidents when necessary and follow issues through to resolution.

• Document troubleshooting steps, solutions, and technical procedures.

• Identify recurring issues and contribute to improvements in support processes and system reliability.

• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.

• Follow established support, security, and operational procedures.

Qualifications and Job Requirements

• To be based in LATAM.

• Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical role.

• Strong troubleshooting and problem-solving skills.

• Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure.

• Understanding of cloud infrastructure and common enterprise IT environments.

• Ability to investigate technical issues across applications, systems, and infrastructure.

• Strong written and verbal communication skills.

• Ability to work effectively with distributed teams and stakeholders.

• Experience working with ticketing, incident-management, or IT service-management processes.

• Strong documentation and organizational skills.

• Ability to prioritize multiple support requests and manage issues through resolution.

• English proficiency sufficient to communicate effectively with global technical and business teams.

• Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is a plus.

What We Offer

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.

• Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.

• Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.

• Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.

• Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

Why You’ll Like Working Here

• A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.

• Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.

• Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring youre working with the best in your field.

Apply now!