AI-First Product Manager (Agency Experience; LA-based hybrid role)

Location: Remote Office

Department: Product Management

About TribalScale

TribalScale is a digital innovation and consulting firm that helps organizations build, modernize, and scale digital products. We work at the intersection of strategy, product, design, and engineering to solve complex business problems—often in ambiguous, fast-moving environments.

Our Product Managers play a critical role in shaping outcomes for our clients and ensuring teams build the right things, the right way.

The Role

As a Product Manager at TribalScale, you will lead product discovery and delivery in close collaboration with clients, designers, and engineers. This is a consultative, client-facing role—you will be embedded in delivery teams, guiding decisions from problem definition through execution.

You will be expected to balance strategic thinking, delivery execution, and strong communication, while operating comfortably in ambiguity.

Importantly, our PMs are expected to be AI-fluent—both in how they work day-to-day and in how they help teams build AI-enabled products.

You bring a strong bias toward delivery and productivity. You actively unblock teams, maintain momentum, and help translate plans into real progress on a weekly basis. You are comfortable making pragmatic decisions to keep work moving, and you take ownership for ensuring teams deliver meaningful outcomes—not just well-documented intentions.

What You’ll Do

Product Discovery & Strategy

• Partner with clients to understand business problems and translate them into clear product opportunities
• Lead discovery workshops, stakeholder interviews, and alignment sessions
• Define product goals, success metrics, and outcomes—not just features
• Evaluate trade-offs and make informed recommendations in uncertain environments

Delivery & Execution

• Own and manage the product backlog, including prioritization, refinement, and roadmap planning
• Collaborate closely with Engineering and Design to deliver high-quality solutions
• Ensure clarity of requirements, acceptance criteria, and scope
• Proactively manage risks, dependencies, and changing priorities

Client Partnership

• Act as a trusted advisor to client stakeholders (including Director and VP-level)
• Communicate clearly and confidently about progress, risks, and trade-offs
• Help clients understand the “why” behind product decisions
• Represent TribalScale’s product and delivery maturity in every engagement

AI Expectations (Core to the Role)

AI for Personal & Team Productivity

• Actively use AI tools (e.g. LLMs) to improve your own effectiveness, such as:
  • Drafting and refining product documentation
  • Synthesizing research and stakeholder inputs
  • Supporting analysis, planning, and decision-making
• Continuously explore and adopt AI-enabled workflows for product management and delivery

Building AI-Enabled Products

• Collaborate with Engineering and Design to help shape AI-powered product experiences
• Demonstrate a working understanding of:
  • Retrieval-Augmented Generation (RAG) patterns
  • How LLM-based systems are designed, scoped, and evaluated
  • Key considerations such as data sources, grounding, hallucinations, latency, and cost
• Help define requirements, constraints, and success criteria for AI features
• Translate AI capabilities and limitations into clear, practical guidance for clients

Note: You are not expected to build or train models—but you are expected to understand how AI systems work well enough to guide product decisions and conversations.

What We’re Looking For

Required Experience

• 4+ years of experience as a Product Manager (or similar role) in:
• Consulting, agency, or client-facing environments
• Cross-functional teams with Engineering and Design
• Strong experience leading discovery and delivery simultaneously
• Excellent written and verbal communication skills
• Comfort operating in ambiguous, fast-changing contexts

AI & Technical Fluency

• Hands-on experience using AI tools in your day-to-day work
• Familiarity with modern AI product patterns, including RAG-based systems
• Ability to collaborate effectively with engineers on AI-related initiatives
• Strong technical curiosity—even if you are not an engineer

Consulting Mindset

• Confident facilitating conversations with senior stakeholders
• Pragmatic, outcome-focused decision-making
• Ability to balance client needs, delivery constraints, and business realities
• Comfortable giving and receiving candid feedback

Nice to Have

• Experience delivering AI or data-driven products
• Background in enterprise, regulated, or complex domains
• Experience mentoring junior PMs or shaping PM practices
• Familiarity with Agile / Lean product delivery frameworks

Why TribalScale

• Work on meaningful, complex problems across industries
• Collaborate with experienced product, design, and engineering leaders
• Strong emphasis on learning, feedback, and professional growth
• Opportunity to help shape how modern, AI-enabled products are built