Account Manager

Location: Remote

• Competitive Compensation: Base salary with performance-based bonus tied to closed new business and client retention
• Professional Growth: Clear advancement opportunities within our rapidly scaling organization
• Industry Impact: Work with Fortune 500 companies and major energy buyers to optimize their procurement strategies
• Collaborative Environment: Join a dynamic team focused on innovation and client success
• Comprehensive Benefits: Health & Life Insurance, PTO, Paid Holidays, and professional development opportunities

• Bachelors degree in Business, Marketing, or related field
• 5 years of experience in sales, account management, or client success roles; 2 years of experience in energy sector
• Strong interpersonal and communication skills with ability to build relationships at all levels
• Proven track record of managing client accounts and driving revenue growth
• Proficiency in CRM software and Microsoft Office Suite
• Ability to work independently and as part of a team in a fast-paced environment
• Hybrid Schedule for employees based in North Jersey & Chicago, will consider remote applicants

• Understanding of retail energy products and market dynamics
• Advanced proficiency in Excel and data analysis tools
• Experience managing complex, multi-site client accounts

• Manage the sales process from initial pitch through contract execution and service delivery, ensuring seamless client experience
• Oversee fulfillment of client contracts, ensuring all aspects of service delivery are met
• Manage sophisticated contract flows and data for multi-site, multi-state energy agreements
• Coordinate with pricing & market intelligence teams to facilitate procurement events
• Coordinate with supply partners to address high-priority client issues and ensure contract performance

• Serve as the primary point of contact for assigned accounts, building and maintaining strong relationships with clients
• Understand client energy needs and provide tailored solutions to meet their requirements
• Proactively address client issues and ensure high levels of customer satisfaction
• Create compelling, data-driven presentations for client executives

• Collaborate with marketing team on company-related lead generation campaigns targeting potential clients
• Support marketing campaigns by providing client insights and feedback
• Identify and engage with prospects through company marketing initiatives
• Utilize CRM and marketing platforms to track and nurture leads generated through company campaigns

• Focus on client retention through proactive relationship management and issue resolution
• Conduct market analyses to inform pricing strategies and identify expansion opportunities
• Develop strategies to maximize client lifetime value and account growth

• Identify opportunities to upsell existing procurement clients on complementary energy services including demand response programs, community solar initiatives, and bill auditing services
• Develop strategic approaches to introduce value-added energy solutions that complement core procurement offerings
• Collaborate with service delivery teams to understand and effectively position ancillary services based on client energy profiles and needs
• Track and report on success metrics for ancillary service adoption within assigned accounts

• Maintain accurate records of client interactions and account activities in CRM system
• Generate reports on account performance, client satisfaction, and revenue metrics
• Analyze client data to identify trends and opportunities for account optimization
• Track and report on key performance indicators related to client success and retention