UX Specialist II

Location: Virtual, TX, USA

Remote Type: Not Designated - CW

Time Type: Full time

Job Description

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAAs preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 6 months. This term could be extended based on company business needs.

UX Specialist II
The UX Specialist II role collaborates with UX, product and technology partners to fully understand the customer journey, potential gaps, and opportunities according to their discipline in each user experience. This role builds and develops the UX teams knowledge and skill set and best practices.
Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

About the Role
The UX Specialist II collaborates closely with UX, product, and technology partners to fully understand the customer journey, uncover potential gaps, and identify opportunities within their area of discipline across every user experience. This role plays a key part in shaping and strengthening the UX teams practices, knowledge, and skill set, contributing not only to the work itself but to how that work gets done. The role balances short-term project needs with longer-term thinking about how UX practice should evolve across the team.

What Youll Bring
Youre an expert in building, working within, and leveraging design systems, using them not just as a toolkit but as a strategic asset that drives consistency, efficiency, and scalability across products. You bring deep expertise in UX methodology, applying research, testing, and design thinking practices with fluency and rigor, and youre regarded as an advanced-level expert relative to peers within your department.

Youre comfortable and experienced working in agile environments, and youre proficient with Jira and Confluence as part of your daily workflow. You know how to move at the pace of sprints while still protecting the integrity of the user experience.
You have an own it mentality. Youre self-directed and exercise sound judgment, taking accountability for your work and decisions while staying closely connected to peers, stakeholders, and your manager. You know when to move forward independently and when to loop in others.

Youve proven your ability to partner and collaborate effectively across product teams, business stakeholders, experimentation teams, and development partners, influencing key decisions and driving outcomes through cross-functional collaboration. Youre equally comfortable working within blended teams of full-time staff and consultant partners, adapting your collaboration style as needed to keep projects moving smoothly.

You bring deep experience working in complex B2B enterprise digital products, and you understand the unique challenges these environments present, including layered stakeholder needs, complex workflows, and the balance between business requirements and user needs. You bring a growing understanding of how UX decisions connect to broader enterprise and industry dynamics, not just the immediate product or team.

Your impact extends across your immediate team and department, and your work often influences related initiatives and activities beyond your own teams scope.

Start Date: 28-Sep-2026

End Date: 29-Mar-2027

Travel Required: Yes

Anticipated Posting End Date:

2026-09-18

Base Pay Range: $45.96/hr - $72.12/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

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If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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