Technical Project Manager

Location: Nairobi, Nairobi, Kenya

Department: Member Implementation

About Thunes:

Thunes is the Smart Superhighway to move money around the world. Thunes’ proprietary Direct Global Network allows Members to make payments in real-time in over 140 countries and more than 90 currencies. Thunes’ Network connects directly to over 12 billion mobile wallets, stablecoin wallets and bank accounts worldwide, as well as 15 billion cards via more than 220 different payment methods, such as GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay and many more. Thunes’ Direct Global Network differentiates itself through its worldwide reach, in-house SmartX Treasury System and Fortress Compliance Platform, ensuring Members of the Network receive unrivaled speed, control, visibility, protection, and cost efficiencies when making real-time payments, globally. Members of Thunes’ Direct Global Network include gig economy giants like Uber and Deliveroo, super-apps like Grab and WeChat, MTOs, fintechs, PSPs and banks. Headquartered in Singapore, Thunes has offices in 14 locations, including Barcelona, Beijing, Dubai, Hong Kong, Johannesburg, London, Manila, Nairobi, New York, Paris, Riyadh, San Francisco and Shanghai. For more information, visit: https://www.thunes.com/

Context of the role

We’re looking for a Technical Project Manager to be an integral part of our Solutions Delivery Team.

As part of the Solution Delivery team, this role will bring you great opportunities to work on various projects, collaborating with a diverse range of partners and teams.

The Solution Delivery team is responsible for supporting the integration of partners within the Thunes Cross-Border Payment platform. Processing millions of transactions per month and interconnecting hundreds of partners from all around the world, Thunes is continuously growing its coverage and footprint in the industry. A career with Thunes provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a truly global company with various offices worldwide and a workforce that includes dozens of different nationalities.

Qualities you would find in our Solutions Delivery Team

• Strong Team Spirit - Ability to learn lots of things and happy to help and each other
• Empowerment - Initiatives to build tools and propose solutions that add value to the business
• Ownership - End to end ownership of project management in continuous integration from concept to deployment

Key Responsibilities

We’re looking for a highly driven, self-motivated, technically hands-on person who is truly excited about having a meaningful impact within the company and for our partners.

In this role, you will combine a startup mindset with the scale of an industry leader. Working with different types of partners you must remain agile and always adapt your process and mindset to the partner you are dealing with. In this role you will

• Proactively scope the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and Thunes.
• Coordinates closely with sales, sales support, and delivery teams to align solution design with customers’ business requirements
• Secure from customer technical resource commitments needed to ensure a deal’s “technical close.”
• Lead and drive the partner integration from the analysis phase though the integration design until go live and post-delivery monitoring
• Support existing partners that are already integrated to the platform with their daily challenges and expansion plans
• Provide solutions and contribute to proof of concepts outside the box for some special projects
• Drive improvements for internal monitoring, reporting and operational tools and processes
• Provides training to the sales team in order to enhance their product knowledge, technical acumen, and technical sales skills

To stand out you will

• Be customer facing – you will have a close relationship with our partners and business development teams to expand our coverage and services
• Work closely with different internal teams to understand and support operational processes and new solutions
• Always keep a solution mindset and look for improvements that you can bring to the organization
• Work with an agile and expanding team, offering mentoring, training and possibly management to junior members
• Participate in continuous integration, managing updates from concept to deployment
• Opportunistically pursues additional business development opportunities within customer firms

What we are looking for

• Prior & proven min. ~5 years of experience in a technical project management (API / Integrations) or solutions delivery role with external stakeholders
• Experience in a B2B company supporting partners on a technical solution or service
• Experience working and strong interest in the Fintech and/or Payment Industry and market innovations
• Experience working and integrating with APIs over IP (REST, Web Services, …)
• Experience working in an Agile environment – Jira management is a plus
• Demonstrate motivation to learn new skills and technologies
• Ability to work effectively, multitask, agile and take responsibility in challenging situations
• Strong customer focused and result oriented mindset
• Independent and proactive - willing to get things done
• Strong troubleshooting and analytical skills
• Excellent interpersonal skills, be creative, friendly and solution-oriented with customers and colleagues
• Good written & verbal communication skills in English

Sounds like you? Apply today!