Federal Quality Assurance Analyst - AWS/Amazon Connect

Location: United States

Department: Delivery - Federal

Location Type: REMOTE

Employment Type: FULL_TIME

• Comprehensive Testing: Lead the design and implementation of test plans covering functionality, performance, and security to meet stringent Federal requirements.
• Security & Compliance QA: Ensure all technical deliverables and Salesforce environments comply with Federal security standards and reporting requirements.
• Risk Mitigation: Identify and escalate critical technical risks and issues proactively, implementing strategic mitigation strategies to ensure overall program success.
• Cross-Functional Collaboration: Partner with architects, developers, and Business Analysts (BAs) to validate that Salesforce Public Sector initiatives align with technical architecture.
• Performance Metrics: Track and report on quality performance metrics through transparent, timely communication and program dashboards for Federal clients.
• Innovation Validation: Stay updated with the latest Salesforce and AWS trends—including Agentforce and Government Cloud Plus—to validate innovative solutions for Federal clients.

• US Citizenship Required, with ability and willingness to obtain security clearance(s).
• Bachelors degree required.
• 7-10+ years of IT quality assurance experience, preferably in large-scale Federal environments.
• 3-5+ years of proven experience testing programs that utilize Amazon Connect, Salesforce Government Cloud Plus, Service Cloud, and/or Experience Cloud.
• Technical Knowledge: Working knowledge of Agentforce and Salesforce AI capabilities, including the ability to validate autonomous agents within a secure environment.
• Stakeholder Management: Exceptional communication skills and the ability to lead cross-functional teams in cleared delivery environments.
• Strategic Thinking: Strong strategic planning, governance, and organizational skills to align technical solutions with business objectives.
• Certifications: PMP, CSM, or ISTQB certification preferred.

• A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
• Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.