Field Service Supervisor (Semiconductor) Austin, TX

Location: Remote, Texas, United States of America

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. Our advanced scientific technologies help customers solve complex challenges, accelerate innovation, and develop solutions that make a difference around the world.

We are seeking a Field Service Supervisor to lead a team of eight highly skilled engineers supporting advanced electron microscopy and semiconductor analysis systems at a key customer site in Austin, Texas.

This is an opportunity for a technically accomplished leader who enjoys developing people, solving complex engineering problems, and building strong customer partnerships.

As a Field Service Supervisor, you will play an important role in ensuring sophisticated analytical instruments operate reliably, enabling our customers to advance semiconductor research, materials characterization, and electronic failure analysis.

A Day in the Life

In this role, you will lead approximately eight or more Field Service Engineers responsible for supporting complex scientific instrumentation. You will combine technical expertise with people leadership to strengthen team capabilities, improve service delivery, and enhance the customer experience.

Your responsibilities will include:

• Lead and develop technical talent: Coach, mentor, and develop a team of Field Service Engineers, building their technical expertise, problem-solving capabilities, and confidence in independently resolving equipment issues.
• Drive technical excellence: Provide guidance on complex troubleshooting and service escalations involving advanced electron microscopy and semiconductor analysis systems.
• Champion customer satisfaction: Build trusted relationships with customer stakeholders, understand their operational priorities, and ensure responsive, effective service support.
• Improve equipment reliability: Help the team identify recurring technical challenges, investigate root causes, and implement solutions that minimize equipment downtime.
• Partner across technical teams: Collaborate with internal engineering, technical support, and other service professionals to resolve challenging equipment issues.
• Strengthen service execution: Promote accountability, effective communication, teamwork, and continuous improvement across daily service activities.
• Support technical development: Identify team skill gaps and opportunities for training to increase technical proficiency and reduce dependence on escalated support.

Minimum Education and Experience:

• Advanced degree with at least 6 years of relevant professional experience, or a bachelors degree with at least 8 years of relevant professional experience.
• Demonstrated experience leading, mentoring, coaching, or developing technical professionals.
• Strong technical background supporting complex scientific, analytical, or semiconductor equipment.
• Semiconductor industry experience strongly preferred.
• Experience managing technical escalations, solving complex equipment problems, and working directly with customers.

Technical Expertise

Hands-on experience with at least one of the following technologies or workflows:

• Transmission Electron Microscopy (TEM)
• Scanning Electron Microscopy (SEM)
• DualBeam or Focused Ion Beam (FIB) systems
• Semiconductor wafer-related equipment or workflows
• X-ray Photoelectron Spectroscopy (XPS)
• Electronic Failure Analysis (EFA)

Additional technical capabilities include:

• Experience troubleshooting ultra-high vacuum and high-voltage systems.
• Strong electrical, mechanical, and software troubleshooting skills.
• Ability to diagnose complex equipment failures and guide effective technical resolutions.
• Familiarity with comparable analytical or semiconductor equipment from other manufacturers is welcomed.

Leadership and Customer Partnership

• Ability to develop and motivate engineers with varying levels of technical experience.
• Strong communication skills and the ability to build credibility with technical teams and customer stakeholders.
• Demonstrated ability to remain organized and solution-focused during high-priority equipment escalations.
• Commitment to customer satisfaction, service quality, and continuous improvement.
• Ability to balance technical problem-solving with team leadership and customer expectations.

What Success Looks Like

During your first year, success will be demonstrated through your ability to:

• Maintain and improve customer satisfaction through responsive, high-quality technical service.
• Strengthen the technical capabilities and independence of the Field Service Engineer team.
• Improve the teams effectiveness in resolving complex equipment challenges.
• Build strong working relationships with customer stakeholders and internal technical partners.
• Foster a collaborative, accountable, and continuous-improvement-focused service environment.

Work Environment and Travel

• Location: Austin, Texas
• Work setting: Supporting advanced analytical and semiconductor equipment at a key customer site.
• Travel: Approximately 25–50%, depending on business and customer needs.

Why Join Thermo Fisher Scientific?

At Thermo Fisher Scientific, youll have the opportunity to lead a technically sophisticated team supporting technologies that enable important advances in semiconductor development and scientific research.

Our Materials and Structural Analysis business develops and supports advanced electron microscopy and analytical technologies that help customers investigate microscopic structures, understand material properties, and solve complex engineering challenges.

In this position, your impact goes beyond resolving equipment issues. Youll help develop the next generation of technical expertise, strengthen customer partnerships, and ensure that advanced scientific technology continues delivering value.

If youre passionate about engineering excellence, developing technical talent, and helping customers solve meaningful challenges, this is an opportunity to make an impact.

Join Thermo Fisher Scientific and help us fulfill our mission to enable our customers to make the world healthier, cleaner, and safer.