Field Service Engineer III (Resident Site - Morgantown, WV) (Chromatography & MS)

Location: Remote, West Virginia, United States of America

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

About Thermo Fisher Scientific

As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges, including protecting the environment, ensuring food safety, and helping find cures for cancer.

Position Summary

Thermo Fisher Scientific is seeking an experienced Field Service Engineer III to provide dedicated, onsite support at our customers facility in Morgantown, WV. In this resident engineer role, you will serve as the primary technical resource responsible for maintaining, troubleshooting, repairing, calibrating, and optimizing sophisticated analytical and microscopy instrumentation.

Working directly alongside customer scientists, researchers, and laboratory personnel, you will ensure maximum instrument uptime through preventive maintenance, rapid issue resolution, and proactive technical support. This position offers the opportunity to become a trusted advisor to the customer while collaborating closely with Thermo Fisher Scientific engineering and technical support teams.

Although this is a resident on-site position, occasional travel (less than 50%) may be required for training, meetings, or to support other customer locations when needed.

Key Responsibilities

• Serve as the primary onsite Field Service Engineer supporting the customers laboratory operations.
• Install, maintain, troubleshoot, repair, calibrate, and validate advanced analytical and microscopy instrumentation.
• Perform scheduled preventive maintenance to maximize instrument reliability and performance.
• Diagnose and resolve complex hardware, software, vacuum, electronic, and electro-mechanical issues.
• Collaborate with remote technical support, engineering, and product specialists to resolve advanced technical challenges.
• Develop strong customer relationships through exceptional service and technical expertise.
• Train customer personnel on proper instrument operation, maintenance, and best practices.
• Maintain accurate service documentation, maintenance records, and reporting within company systems.
• Ensure compliance with all safety policies, laboratory protocols, and customer site requirements.
• Support continuous improvement initiatives and share technical knowledge with teammates.

Minimum Qualifications

• Advanced Degree and 3+ years of experience, or Bachelors Degree and 5+ years of experience operating, installing, troubleshooting, repairing, and/or calibrating sophisticated analytical instrumentation, e.g. mass spectrometry, liquid chromatography, and ion chromatography systems.
• Degree in Electronics, Physics, Engineering, Computer Science, Chemistry, or another related technical discipline preferred.
• Demonstrated expertise working with:
  • Ultra-high vacuum (UHV) systems
  • High-voltage electronics
  • Complex electro-mechanical systems
• Strong hardware and software troubleshooting skills.
• Ability to read and interpret technical documentation, electrical schematics, and engineering drawings.
• Proficiency with Windows operating systems, networking fundamentals, and standard business software.
• Excellent customer service, communication, and relationship-building skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Valid drivers license.
• Ability to travel up to 50% as business needs require (typically significantly less for this resident position).
• Ability to lift up to 50 pounds and work safely in laboratory and cleanroom environments.
• Willingness to participate in ongoing technical training and certification programs.

Preferred Qualifications

• Previous experience supporting electron microscopy, spectroscopy, or other advanced analytical instrumentation.
• Experience mentoring or training junior engineers or laboratory personnel.
• Strong organizational and time management skills in a customer-facing environment.
• Additional language proficiency is a plus.

What Youll Bring

• Passion for solving complex technical challenges.
• Commitment to delivering exceptional customer experiences.
• Strong analytical and diagnostic skills.
• A collaborative mindset with the ability to build long-term customer partnerships.
• Dedication to safety, quality, and continuous learning.