Field Service Engineer II (Bulk Elemental Analysis) Toronto REMOTE

Location: Toronto, Ontario, Canada

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Warehouse, Will work with hazardous/toxic materials

Job Description

Join Thermo Fisher Scientific as a Field Service Engineer supporting our Bulk Elemental Analysis business. In this role, you’ll install, maintain, troubleshoot, and repair advanced analytical instrumentation used by customers across industrial and production environments.

You’ll primarily support optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD) systems. These technologies help customers understand material composition, improve product quality, make faster process decisions, and keep critical operations running.

This is a highly independent, customer-facing role for someone who enjoys solving complex technical problems in the field.

What You’ll Do

• Install, repair, maintain, qualify, and validate OES, XRF, and XRD systems at customer sites.
• Troubleshoot equipment issues, identify root causes, and recommend corrective actions.
• Perform preventative maintenance to support instrument reliability and minimize downtime.
• Manage service calls, parts inventory, and service documentation through customer management systems.
• Serve as a technical connection between customers and Thermo Fisher teams, including Technical Support, Sales, and Engineering.
• Provide equipment operation and safety training to customers and colleagues.

What You’ll Bring

Education and experience:

• High school diploma with 4+ years of hands-on experience in field service, technical support, analytical instrumentation, or a related technical environment; or Bachelor’s degree in Science, Engineering, or a related field.
• Experience working with optical emission spectroscopy (OES), x-ray florescence (XRF), or x-ray diffraction (XRD) instrumentation is a strong plus.

Key Skills

• Strong technical troubleshooting and problem-solving skills.
• Experience supporting scientific, analytical, or other complex technical equipment.
• Strong customer service and communication skills.
• Ability to work independently with minimal supervision.
• Ability to prioritize multiple service requests and maintain clear documentation.
• Comfortable working at customer locations and managing a travel-intensive territory.

Travel and Physical Requirements

• Travel up to 70–75% within Ontario and other areas as needed.
• Valid driver’s license and safe driving record.
• Ability to safely lift 50 lbs. with assistance and regularly lift/carry 25–30 lbs.
• Ability to perform physical activities including standing, walking, kneeling, crouching, reaching, pushing, pulling, and repetitive motions.
• Comfortable working in varied customer-site environments.

Why Thermo Fisher Scientific

You’ll support technology used across industries including mining, metals, cement, batteries, food, chemicals, and other critical production environments. Your work helps customers keep sophisticated analytical equipment operating reliably so they can make accurate, timely decisions.

Thermo Fisher Scientific offers competitive compensation, an annual incentive plan, healthcare benefits, and opportunities for career growth within a global organization serving science.

Compensation

The estimated annualized pay range for this position in Ontario is $62,100.00–$93,150.00.