Field Applications Engineer (TEM)

Location: Remote, Oregon, United States of America

Category: Customer & Technical Support

Employment Type: Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed

Job Description

The Semiconductor Business Unit provides solutions in pathfinding, yield learning, and failure analysis of semiconductor processes and manufacturing. Our broad range of high-performance microscopy workflows provides critical data at the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in semiconductor technology, the team is dedicated to the pursuit of discovery. Our employees work with companies on the forefront of semiconductor innovation as they develop and characterize the processes that will lead to the technologies of tomorrow.

The Mission

Our team provides technical expertise to top leading semiconductor companies developing groundbreaking products and processes using our innovative microscopy technology. The Applications team works at the intersection of the product team, the account team, and the customer to grow our business and ensure the success of our customers.

Key Results are:

• Support for new product introductions with customers to integrate our technology into their workflows in the lab and fab for failure analysis, characterization, and metrology.
• Application development and training to ensure that users can extract the full value of our technology and achieve the best possible results
• Collaborative development of new processes and applications as the customer technologies evolve.

How you will make an impact

The Field Applications Engineer is the technical professional responsible for enabling our industry customers in the integration of our tools into their processes supporting the development and production of semiconductors and related technologies.

What you will do

• Provide on-site professional technical support, primarily in Hillsboro, Oregon
• Develop innovative solutions to customer challenges.
• Support tool acceptance and new technologies on location and in coordination with the product and service teams.
• Develop positive relationships with our customers as the technical partner for solving their challenges, explaining our technology, and assisting with application development.
• Coordinate closely with internal product, engineering, marketing and account teams on product acceptance and development.
• Provide detailed technical feedback to the product teams on customer needs and product performance in the field.

How will you get here?

This position is ideal for a creative and dynamic technologist with a focus on innovation and customer happiness. The successful candidate will possess the following combination of education and experience:

• Undergraduate degree in Physics, Materials Science, Chemistry, or a related field; an advanced degree is preferred.
• 5+ years of hands-on experience with Transmission Electron Microscopy (TEM) equipment and applications
• Expert level of understanding of semiconductor processing, statistical process control, device physics, and failure analysis techniques
• Experience with coding or scripting (C#, Python, MATLAB, etc.) is a plus.

• Excellent, clear interpersonal skills and the ability to nurture positive, productive relationships with customers.
• Excellent problem-analysis and solving skills
• Ability to travel both domestically and internationally (up to 25%) and possession of a valid passport.