Customer Success Associate

Team: Operations

Location: Remote, United States

Commitment: Full Time

Workplace Type: remote

Responsibilities

• Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner.
• Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction.
• Actively manage procedure additions and deletions, and create new bundles as needed.
• Manage customer requests and follow established processes for issue resolution.
• Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition.
• Provide guidance on Marketplace tools, features, and best practices.

Requirements

Bachelor’s degree or equivalent work experience.

Past experience in a healthcare setting is required.

2-3 years of experience in Implementation, Account Management, or a related field.

Strong customer service and relationship-building skills.

Demonstrated experience handling escalated or complex customer support issues.

Strong listening and presentation skills.

Ability to analyze information, identify issues, and support problem resolution. 

Excellent verbal and written communication skills.

Ability to prioritize, organize, and manage multiple tasks effectively.

Strong attention to detail.

Driven and self-motivated.

Nice to Have

• Experience working with Single Case Agreements (SCAs), insurance payer contracting, or provider revenue cycle operations.

• Experience with Salesforce or similar CRM platform.

• Familiarity with healthcare marketplace or bundled payment models.

 
Base Salary Range
$46,750 - $60,000
 
This salary range is offered with the understanding that final compensation is based on a number of factors including geography and experience. Tendo also offers an equity package, annual bonuses, and benefits.
 
Benefits
For full time employees, Tendo also offers full health benefits (medical, dental, and vision), flexible spending and health savings accounts, company paid life insurance, company paid short-term and long-term disability, company equity, voluntary benefits, 401(k), company paid holidays, flexible time off, and an employee wellness program (“Breathe”).