Inside Sales Lead UK and Ireland

Location: United Kingdom Remote

Time Type: Full time

Job Description

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME: Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com

A DAY IN THE LIFE:

Tandem Diabetes Care is transforming the future of insulin pump therapy and helping people live healthier, more confident lives through innovative diabetes technology.

Were growing rapidly across the UK and Ireland and are looking for a commercially minded, patient-focused Inside Sales Lead to help shape the next phase of our customer journey strategy.

This is a unique opportunity to build and lead our UKI inside sales capability from the ground up. Youll play a critical role in supporting prospective and existing customers, driving renewals and retention, improving patient engagement, and creating a seamless experience from first enquiry through to long-term loyalty.

If youre excited by the opportunity to create something new, influence commercial strategy, and make a meaningful difference to people living with diabetes, wed love to hear from you.

In this role, youll own and optimise the customer journey for prospective and existing Tandem customers across the UK and Ireland. Youll work closely with Marketing, Territory Managers, Clinical Specialists, and Customer Support teams to drive engagement, retention, and growth.

Youll:

• Manage inbound enquiries and convert leads into Tandem customers.
• Build and deliver renewal, retention, and upgrade programmes for existing customers.
• Proactively engage customers through phone, email, SMS, and digital channels.
• Support customers transitioning to Tandem therapy and guide them through their journey.
• Partner with field teams to identify and progress upgrade opportunities.
• Capture customer insights and help improve the overall customer experience.
• Establish processes, reporting, and best practices for the UKI inside sales function.
• Help shape the future growth of the team as the function expands.

EXTRA AWESOME:

Youll stand out if you have:

• Experience in diabetes, medical devices, healthcare, or life sciences.
• Knowledge of insulin pump therapy or the diabetes patient pathway.
• Experience building new programmes, processes, or commercial initiatives.
• Leadership or mentoring experience.
• A genuine interest in improving outcomes for people living with diabetes.

This role can be fully Remote based in the UK.

At Tandem Diabetes Care, we know great candidates dont always meet every requirement. If this role excites you and you believe you can make a difference, wed love to hear from you.

Make a move that matters. Join Tandem Diabetes Care, where were turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

WHY YOU’LL LOVE WORKING HERE:
At Tandem, we believe joy fuels excellence. Thats why weve built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome!

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. 

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone. 

REFERRALS:
We love a good referral! If you know someone who would be a great fit for this position, please share! 

Make a move that matters. Join Tandem Diabetes Care, where were turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.