Is Customer Solutions Architect at Sysdig fully remote?

Yes, Customer Solutions Architect at Sysdig is a remote position. This role is open to remote candidates.

What is the seniority level for Customer Solutions Architect at Sysdig?

This Customer Solutions Architect role at Sysdig is a Senior,Manager-level position.

How do I apply for Customer Solutions Architect at Sysdig?

You can view and apply for Customer Solutions Architect at Sysdig on RemoteFront: https://www.remotefront.com/remote-jobs/sysdig-senior-customer-solutions-architect-4t84c

Senior Customer Solutions Architect

Team: CS

Location: Flexible - Spain

Commitment: Regular - Full Time

Workplace Type: remote

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. Were an international company that understands how to cultivate an inclusive environment across all teams.

And were a great place to work too - weve been named a Best Places to Work by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from Best Benefits to a Best Company for Happiness.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do:

Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
Drive alignment between customer business goals and Sysdigs technical capabilities through Success Planning and Outcome Mapping
Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement

What you will bring with you:

7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
Proven experience managing enterprise customer relationships and navigating complex organizations
Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
Experience with scripting and API integration to support and troubleshoot technical solutions
Demonstrated success driving measurable customer outcomes and leading executive-level engagements
Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
Experience managing issues, performing root cause analysis, and driving resolution
Excellent communication, presentation, and stakeholder-management skills
Background in cybersecurity or DevSecOps is a strong plus

What we look for:

A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
One or more of CKAD / CKA / CKS certifications
Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
Strong empathy, patience, and a genuine passion for working with customers
Curiosity and comfort operating across both technical and business domains
Coachability and a team-oriented, collaborative, learning-driven attitude
Experience working with Sysdig and/or Falco is a plus

When you join Sysdig, you can expect:

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package

We would love for you to join us! Please reach out even if your experience doesnt perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

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Customer Solutions Architect

Senior Customer Solutions Architect

What you will do:

What you will bring with you:

What we look for:

When you join Sysdig, you can expect:

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