Senior Sales Operations Analyst

Department: Commercial

Location: New York City, Austin, US Remote (EST Timezone Only)

Employment Type: FullTime

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidias VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the Role

Synthesia is looking for a Senior Sales Operations Analyst to help our sales organization run efficiently, scale smoothly, and make faster, better-informed decisions. Youll own the systems, data, and processes that power our go-to-market motion partnering closely with Sales, Finance, and RevOps to keep the engine running and to surface the insights leadership needs to forecast and plan.

This is a hands-on role for someone whos equally comfortable deep in Salesforce configuration as they are building a forecast model or presenting a pipeline analysis to sales leadership.

What Youll Do

• Drive reporting & analytics — Build and maintain dashboards for pipeline, forecast, quota attainment, and funnel conversion; deliver regular reporting to sales leadership

• Support forecasting — Prepare and validate the data behind weekly/monthly/quarterly forecast calls

• Design sales processes — Improve territory planning, lead routing, deal desk operations, and quote-to-cash workflows

• Support compensation & quota planning — Model commission plans, calculate payouts, and assist with quota-setting analysis alongside Finance

• Partner cross-functionally — Work with Marketing, Customer Success/RevOps, and Finance on GTM efficiency initiatives and shared reporting needs

• Identify and troubleshoot — Proactively spot process breakdowns or data issues and drive fixes

What Were Looking For

• 3–5+ years in a Sales Operations, Revenue Operations, or Business Analyst role (SaaS experience preferred)

• Strong hands-on experience with Salesforce (admin-level configuration a plus)

• Advanced Excel/Google Sheets skills; SQL and/or BI tool experience (Tableau, Looker, Omni) a strong plus

• Track record of building reporting and forecasting models used by sales leadership

• Comfortable working cross-functionally with Sales, Finance, and Marketing stakeholders

• Strong analytical and process-improvement mindset — able to translate messy data into clear recommendations

• Excellent communication skills; able to present findings to senior stakeholders