Manager, STD & Absence Management Claims (Remote)Straight from Symetra’s careers page. Apply on the company site — no recruiter, no middleman.
Manager, STD & Absence Management Claims - Remote
Location: USA
Department: BEN Benefits
Symetra is seeking a Manager, STD & Absence Claims to lead a team of case managers responsible for short-term disability and absence management claims.
About the role
In this role, youll combine people leadership, operational oversight, and technical expertise to deliver exceptional customer experiences while ensuring quality, compliance, and business results. Youll coach and develop a high-performing team, leverage data and reporting to drive continuous improvement, and help shape strategies that support organizational growth and evolving customer needs.
If youre a collaborative leader who enjoys developing talent, improving operations, and solving complex claims challenges, wed love to hear from you.
What you will do
- Lead, coach, and develop a team of STD and Absence claims professionals to achieve quality, service, productivity, and customer experience goals.
- Use reporting, analytics, and trend data to identify opportunities for operational improvement and drive performance outcomes.
- Monitor workflows, workloads, and claim decisions to ensure timely, accurate, and compliant claim administration.
- Conduct audits and quality reviews, providing meaningful coaching and feedback to support team development.
- Partner with legal, sales, implementation, and other internal stakeholders to resolve complex cases and deliver exceptional service.
- Serve as a technical resource on STD, leave management, ERISA, state regulations, and claims practices.
- Balance customer advocacy with effective risk management and sound claim decision-making.
- Support broker and customer inquiries, finalist meetings, and education efforts related to claim philosophy and processes.
- Foster a collaborative, accountable, and inclusive team culture where employees can grow and succeed.
- Lead or participate in strategic initiatives and continuous improvement projects that enhance team effectiveness and customer outcomes.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“What I was searching for was a company that genuinely valued my voice—and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they’re going through life’s toughest moments. Being able to offer support and hear their relief and gratitude when we help—it’s deeply meaningful. That’s what makes me proud to be part of the Symetra team.” - Lilly H., Claims Team Lead
“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $72,700 - $121,100 plus eligibility for annual bonus program
Who You Are
- High school diploma required; bachelors degree preferred.
- 5+ years of experience in Short-Term Disability and Absence Management claims.
- Previous people leadership experience, including coaching, performance management, and talent development required.
- Strong analytical skills with experience using reporting and trend analysis to inform decisions and improve performance.
- Excellent verbal and written communication skills, with the ability to influence and collaborate across all levels of an organization.
- Comfortable presenting to internal and external audiences and building trusted business relationships.
- Proven success leading change, driving process improvements, and managing multiple priorities.
- Proficiency in Microsoft Excel and PowerPoint; Power BI experience is a plus.
- Experience with ClaimVantage, Salesforce, and/or FINEOS preferred.
- CLMS certification is a plus.
- Customer-focused leader with strong conflict resolution, negotiation, and decision-making skills.
- Willingness to travel occasionally as needed.
Travel:
Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.
Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. Were building a place where every employee feels valued, respected, and has opportunities to contribute.
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, were guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what theyre buying, and we design products--and operate our company--to stand the test of time. Were committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCCs definition of broadband.
- Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
- Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
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