Airline Customer Support Specialist with English | Remote within Bulgaria

Location: Sofia, Sofia City Province, Bulgaria, //23, bg, Remote

Company Description

Turn your passion for travel into a career with Sutherland!

Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.

Key Details About the Position

• Working hours

1. Day shifts only: 8 hours shifts scheduled between 6:00 AM and 9:00 PM, or
2. Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.

• Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.
• Communication channels: Phone and chat.
• Contract type: Permanent employment contract.
• Language requirement: English – C1 level or higher.

Job Description

What will your responsibilities be?

• Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
• Provide professional, customer-focused support and help resolve issues efficiently.
• Follow established procedures and quality standards.
• Document customer interactions and work with different systems and tools.
• Collaborate with your team to deliver an excellent customer experience.

Qualifications

What are we looking for?

• English proficiency at C1 level or higher.
• Excellent communication and problem-solving skills.
• A customer-focused attitude and attention to detail.
• Ability to work independently in a remote environment.
• Flexibility to work rotating shifts, weekends, and public holidays.
• Previous customer service experience is an advantage.
• Familiarity with airline reservation systems is an advantage, but not a requirement.

Additional Information

What do we offer?

• Fully remote work from anywhere in Bulgaria.
• Permanent employment contract.
• 21 days of paid annual leave.
• Health and life insurance.
• Food vouchers.
• Paid training and ongoing support.
• Additional bonus opportunities.
• Career development opportunities and a supportive, multicultural team.

Ready for take-off?

Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.

Apply today and take the next step in your career