IT Systems Engineer

Team: Infrastructure & Security

Location: Remote

Commitment: Full-Time

Workplace Type: remote

What youll be doing:

Own the service desk. Triage and resolve IT requests from a fully remote team through Slack and our ticketing system.
Provision, change, and remove user access across Google Workspace, Slack, AWS, and the rest of our SaaS stack. Keep onboarding and offboarding clean and fast.
Manage our Mac fleet through MDM. Handle procurement, shipping, repair, recovery, and inventory for company equipment.
Administer company tooling so the rest of the team doesnt have to.
Support our security program. Triage alerts and findings from tools like Wiz, Datadog, and our endpoint protection, and route them to the right engineer with clear context.
Collect and organize evidence for SOC 2 and PCI audits, and help fill out customer security questionnaires.
Write down what you learn. Build runbooks and documentation so fixes happen once, not every time.
Recommend and implement improvements to IT policies, processes, and tools. Use AI and scripting to automate repeat work.

What were looking for:

5+ years of experience in IT systems administration or IT support across more than one company or environment.

Hands-on experience administering Google Workspace and a SaaS-heavy stack, including identity and access management.

Experience managing macOS devices with an MDM (Iru, Jamf, or similar).

Working knowledge of AWS, including IAM basics.

Comfort with shell scripting or Python to automate routine tasks.

Exposure to security tooling (CSPM, EDR, SIEM, or vulnerability scanners) and a strong interest in growing on the security side.

A service-first attitude. You are patient, clear, and friendly with non-technical teammates.

The courage to jump into unfamiliar systems, ask how urgent a request is, and prioritize without waiting for permission.

Clear written communication. You document your work so others can follow it.

Nice to have: experience supporting a SOC 2 or PCI audit, experience with Wiz or Datadog, or experience working alongside software engineers in a SaaS company.

Sure is currently hiring employees with residence in the following states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, NE, NJ, NM, NY, OR, PA, SC, TX, UT, WA

 

What we do for you

Unlimited PTO, and we mean it
Mental health support: meditation app access and a weekly wellness hour
Remote work stipend for your setup
Comprehensive medical, dental, and vision options
Equity and 401(k)
Generous parental leave