RCM Expert

Department: Customer Success

Location: Remote

Employment Type: FullTime

SuperDial is building AI-powered automation for healthcare revenue cycle teams. We’re looking for an RCM Solutions Lead to serve as our in-house revenue cycle expert, partnering closely with Product, Sales, and GTM to ensure our messaging, workflows, and customer conversations accurately reflect real-world RCM operations.

This role translates revenue cycle expertise into product insights, sales enablement, and customer-facing solutions.

About the Role

Revenue Cycle Expertise & Solutions Design

• Act as SuperDial’s internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions

• Translate complex RCM processes into clear product positioning and solution narratives

• Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs

Customer Success & Relationship Management

• Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth

• Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users

• Identify risks to customer adoption and proactively develop solutions to improve engagement and retention

• Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs

• Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions

• Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert

Sales & GTM Support

• Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education

• Help prospects understand how SuperDial fits into their existing revenue cycle operations

• Support objection handling by grounding conversations in real-world RCM experience

Messaging & Script Development

• Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers

• Pressure-test sales messaging against operational realities

• Contribute to enablement materials for Sales, CS, and Implementation teams

Cross-functional Collaboration

• Partner closely with Product Operations to align customer needs, product capabilities, and GTM execution

• Share structured insights from sales conversations to inform product and go-to-market decisions

• Support internal teams with revenue cycle context as needed

About You:

• Experience working in healthcare revenue cycle management or related healthcare operations

• Exposure to workflow design, process improvement, or transformation initiatives

• Strong understanding of end-to-end RCM workflows including eligibility, coding, billing, AR, denials, and collections

• Ability to explain operational concepts clearly to both technical and non-technical audiences

• Comfort participating in customer and prospect conversations

• Collaborative, low-ego working style

Nice to have

• Experience in healthcare SaaS, automation, or technology-enabled services

• Experience supporting sales, product, or customer-facing teams

Compensation

This position is remote and has the option to work hybrid from our NY/SF offices. For candidates, the base salary range is $150,000 to $180,000, depending on experience and scope. This role is also eligible for equity and benefits as part of SuperDial’s overall compensation package.

What success looks like

• Sales conversations are clearer and more grounded in real RCM workflows

• Messaging and scripts accurately reflect buyer pain points and operational realities

• Product and GTM teams benefit from consistent, practical revenue cycle insight

• Prospects view SuperDial as credible and thoughtful in revenue cycle discussions