Clinical Implementation Manager, Surgical Services

Department: Student Operations

Location: Remote, United States

Employment Type: FullTime

About Stepful:

Stepful is a workforce platform redefining how Americas largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful’s trained over 32,000 practice-ready healthcare workers.

Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most.

Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

Our values:

We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:

• Care first: We do whatever it takes for our students to succeed.

• Learn quickly: We test, learn with data, and iterate.

• Build together: We win when we rely on each other.

• Own it: We show up, take initiative, and show pride.

The opportunity:

Were hiring a Clinical Implementation Manager to support Stepfuls Program Director, Surgical Services in scaling onsite clinical operations for our Surgical Technology and Sterile Processing programs. Youll be a consistent, on-the-ground point of contact for client-side clinical coordinators, preceptors, and students — handling site activation, clinical coordination, student support, and day-to-day client communication.

Success in this role looks like students completing their clinical rotations on time, and strong, trusting relationships with the site- and hospital-level stakeholders who make that possible.

This role requires regular travel to clinical sites — 50%+ of your time overall.

If youre energized by the chance to build a brand-new function from an unfinished playbook, and to shape how the next generation of surgical technologists and sterile processing technicians make it through clinicals — wed love to hear from you.

What youll do:

Onsite Travel & Site Activation

• Travel to clinical sites to lead pre-launch preparation ahead of each skills lab start, confirming logistics, materials, and site readiness with site leadership.

• Identify and onboard the client-side clinical coordinator at each new site; lock in preceptor onboarding dates and confirm materials are shipped and ready before students arrive.

• Increase your travel cadence as cohorts move into clinical scrubs, responding to ad hoc site needs as they come up.

Student Support

• Build trusting relationships with students throughout their clinical rotation, serving as a consistent, familiar point of contact.

• Support students through clinical remediation when a practice-readiness or professionalism concern comes up.

• Track cohort progress against the clinical timeline; flag at-risk students early and loop in the Program Director and internal teams.

Clinical Coordination

• Serve as the primary point of contact for client-side clinical coordinators and preceptors across your sites.

• Onboard preceptors directly, or alongside client-side coordinators, through in-person or virtual sessions.

• Chase preceptor evaluations to completion, following up individually with preceptors and students who havent responded.

• Own the recurring (biweekly) check-in cadence with on-site coordinators.

Client Communication

• Present independently to client-side clinical coordinators, preceptors, and hospital staff — building credibility and trust quickly.

• Support hospital-level OR/division director relationships on multi-site accounts, alongside the Program Director.

• Exercise judgment on what to resolve directly versus escalate to the Program Director, and how to de-escalate an issue with a client in the moment.

• Partner closely with Stepfuls Program Director and Customer Success teams so client outreach isnt duplicated across the account.

What youll bring:

• Clinical fluency — you meet one of the following: an active NBSTSA Certified Surgical Technologist (CST) or NCCT TS-C certification; youre a nurse/OR professional with extensive hands-on operating room experience; or you hold an associates or nursing degree with first-assist experience

• Stakeholder communication: youre comfortable presenting independently to clinical coordinators, preceptors, and client-side hospital staff, building credibility without a long ramp-up

• Process and operational management: experience tracking cohort or program progress, flagging at-risk students or sites early, and managing the logistics of an in-person program (skills lab setup, materials, scheduling)

• Willingness to travel to clinical sites regularly — 50%+ of the time, with heavier travel during the clinical scrubs phase of each cohort

• Comfort operating with real autonomy in a fast-growing organization, building process from an unfinished playbook

Bonus points if

• You have experience in EdTech or online/hybrid healthcare training environments

• Youve worked in a healthcare training, apprenticeship, or externship placement environment

• You hold dual certification across both surgical technology and sterile processing

Interview Process

• Recruiter screen

• Hiring Manager screen

• Take-home case study

• Virtual half-day panel

Benefits and Compensation

• Meaningful Equity Stake

• Subsidized Medical, Dental, and Vision insurance plan options

• 401(k)

• FSA, HSA and commuter benefits

• Learning stipend

• Open vacation policy, including:

  • Guidance of 15 days PTO annually

  • Stepful closed the last week of December

  • 15 work-from-anywhere days

  • 10 public holidays observed for 2026

The target base salary range for this opportunity is $80,000 - $85,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.