Key responsibilities

• Commissioning / Start-up
  • Coordinate technicians on major projects
  • Ensure commissioning in line with installation procedures
  • Manage customer communication throughout commissioning 
• Preventive & curative maintenance
  • Plan preventive maintenance activities
  • Ensure parts replacement
  • Review and validate mission/intervention reports
• Corrective maintenance / Troubleshooting
  • Diagnose and troubleshoot installed products
  • Perform product repairs
  • Deliver complete technical diagnoses of installations 
• Team leadership
  • Coordinate the team based on the national after-sales action plan
  • Run a monthly meeting to ensure workload sharing and alignment
• Customer reporting & recommendations
  • Produce customer reports for all interventions (per company standards)
  • Share recommendations and provide basic guidance on product use
  • Maintain strong client relationships; escalate conflicts when needed
  • Capture customer needs and share them with internal teams 
• Safety & compliance
  • Comply with and enforce internal regulations/procedures
  • Check the condition of equipment used
  • Apply and enforce site safety policies with a “zero incident” mindset