Medical Virtual Assistant – Ophthalmology Experience (Remote)

Location: Philippines (PH)

Experience Level: Coordinator

Description

About the Role:



Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in a remote setup. In this role, you will be responsible for insurance verification, prior authorization processing, patient scheduling, appointment coordination, inbound call handling, and EMR management to ensure a seamless patient experience. The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration.

Key Responsibilities:

• Verify vision and medical insurance eligibility, benefits, copays, deductibles, and coverage limitations
• Process insurance verification and initiate prior authorization requests as required
• Contact insurance carriers to resolve eligibility discrepancies and document verification details in the practice management system
• Answer inbound calls and assist patients with scheduling, rescheduling, appointment confirmations, reminders, and general inquiries
• Manage patient records and maintain accurate documentation using EMR/EHR systems
• Coordinate with clinic staff regarding insurance issues, same-day verification requests, and scheduling exceptions
• Ensure HIPAA compliance and maintain accurate patient and insurance documentation at all times

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development

Requirements

• Must have experience working with a U.S.-based Ophthalmology clinic or physician (required)
• Must have hands-on experience with insurance verification and prior authorization processing
• Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling
• Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations
• Experience communicating directly with insurance providers to resolve eligibility and authorization issues
• Medical billing and coding experience is an advantage
• Strong written and verbal English communication skills
• Excellent customer service and patient communication skills
• Highly organized, detail-oriented, and able to manage multiple tasks efficiently
• Must be comfortable working in a remote setup with a reliable internet connection and a dedicated workspace