Healthcare Virtual Assistant – Direct Primary Care & Member Engagement (Remote or Onsite in Davao)

Location: Philippines (PH)

Experience Level: Coordinator

Description

About the Role:



Snapscale is looking for a proactive, outgoing, and detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care (DPC) practice.

This is a full-time role combining front-office and back-office healthcare administrative support. The HVA will assist with member engagement, appointment scheduling, patient inquiries, referrals, insurance-related tasks, records, follow-ups, lead management, and other day-to-day administrative responsibilities.

The ideal candidate is someone who takes initiative and ownership, communicates confidently with patients and prospective members, and can anticipate the next steps needed to complete a task rather than waiting for detailed instructions.

This role is highly patient-facing, so excellent spoken English, professionalism, empathy, and the ability to communicate information clearly are essential.

Responsibilities may include:



• Handle patient/member calls, messages, inquiries, and concerns.
• Manage appointment scheduling, confirmations, reminders, and telehealth coordination.
• Support DPC member engagement, intake, registration, and prospective-member inquiries.
• Follow up with leads from paid social media campaigns and assist with member conversion.
• Maintain accurate lead, patient, and member records and follow-up documentation.
• Coordinate referrals, specialist appointments, insurance verification, and prior authorizations.
• Assist with medical records, lab results, prescription refills, and provider follow-ups.
• Manage EMR, patient portals, online chat, and HIPAA-compliant communications.
• Prepare provider schedules, daily agendas, statements, and administrative reports.
• Support claims follow-up, payment inquiries, patient satisfaction, and outreach activities.
• Proactively track pending tasks, ensure closed-loop follow-up, and identify workflow improvements.
• Perform other healthcare administrative tasks as assigned.

Perks:



• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Other employee incentives
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• 1+ year of experience as a Healthcare VA, Medical VA, Patient Coordinator, or similar healthcare role
• Experience supporting a US-based healthcare practice preferred
• Experience with patient communication, scheduling, referrals, or healthcare administration
• Strong experience handling inbound/outbound calls and patient/member inquiries
• Lead management, outreach, or appointment conversion experience is a plus
• Excellent spoken and written English communication skills
• Highly organized, detail-oriented, and strong in follow-up
• Proactive, accountable, and able to work independently
• Able to manage multiple tasks while maintaining accuracy
• Professional, patient-focused, and comfortable communicating with members
• Willing to learn new healthcare systems and identify workflow improvements
• Knowledge of HIPAA-compliant procedures and patient confidentiality