Dental Virtual Assistant – US Dental/Orthodontic Office Experience (Remote or Onsite in Davao)

Location: Philippines (PH)

Experience Level: Coordinator

Description

About the Role:



Snapscale is looking for an experienced Dental Virtual Assistant with experience working virtually with US dental clinics/orthodontic offices/dental surgery centers. This role will support a US-based dental practice and is ideal for candidates with strong communication skills, experience in dental administration, and the ability to provide excellent patient support while managing key front-office and insurance-related functions.

Key Responsibilities May Include:



• Conduct insurance verification and benefits eligibility checks
• Answer inbound calls and assist patients with inquiries
• Follow up on appointment confirmations and reminders
• Schedule, reschedule, and coordinate patient appointments
• Maintain and update patient records in the EMR system
• Ensure accurate documentation and efficient patient coordination
• Provide exceptional customer service and support to patients and clinic staff

Perks:



• Health Maintenance Organization (HMO)
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Transportation allowance
• Perfect attendance bonus
• Other employee incentives
• Yearly salary increase
• Free lunch everyday
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Must have experience working with US-based private dental clinics or dental related practices (required)
• Experience with tasks such as using EMR/EHR systems, insurance verification, patient confirmations, appointment scheduling, and inbound call handling
• Strong verbal English communication skills
• Excellent customer service and patient communication skills
• Empathetic, professional, and patient-focused approach
• Highly organized, detail-oriented, and able to multitask effectively