Customer Service Representative - PH (Remote)

Location: Philippines (PH)

Experience Level: Entry-level

Description

Overview:

Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination.

Key Responsibilities:

• Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues
• Handle customer complaints, providing appropriate solutions and alternatives within established guidelines
• Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Process orders, forms, applications, and requests accurately and efficiently
• Keep detailed records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with internal departments to ensure customer needs are met
• Follow communication procedures, guidelines, and company policies
• Stay knowledgeable about company products, services, and policies
• Ensure customer satisfaction and provide feedback to the customer service manager

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development
• Fun and supportive working environment

Requirements

• Minimum of 1 year relevant experience in the BPO or customer service industry
• Accounts Receivable and Billing experience (preferred)
• Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls
• Excellent written communication skills for handling professional email and chat correspondence
• Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines
• Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations
• Collaborative team player with a proactive mindset and strong sense of ownership and accountability
• Ability to follow processes, adapt to feedback, and maintain high service quality standards
• Comfortable using CRM systems, ticketing tools, and standard office software