Senior Platform Engineer

Location: Remote

• Lead and coordinate responses to complex infrastructure, identity, networking, security, and cloud incidents to restore service, reduce risk, and drive long-term corrective actions.
• Provide senior-level technical guidance and escalation support across identity, messaging, cloud, virtualization, and security platforms to improve issue resolution and team effectiveness.
• Optimize the performance, reliability, and cost efficiency of cloud services and on-premises infrastructure.
• Collaborate with security and IT partners to strengthen disaster recovery, backup, and recoverability practices that support business continuity.
• Administer and improve enterprise network and security technologies, including Azure networking, Cisco ASA/ISE, Cisco Umbrella, and F5 load balancing, to enable secure and resilient connectivity.
• Automate repeatable administration and operational tasks using scripting and engineering best practices to improve efficiency, consistency, and accuracy.
• Lead or support application and infrastructure migrations to cloud environments while minimizing operational disruption and preserving service continuity.
• Advance engineering enablement and site reliability practices by building reusable platform capabilities, improving observability and operational standards, reducing toil, and strengthening service resilience.

• Within 30 days, build working knowledge of SMG’s platform infrastructure, operational standards, key dependencies, and incident-response practices across cloud, network, identity, messaging, virtualization, and security environments.
• Within 60 days, contribute independently to complex incident response and platform improvement work, identify opportunities to automate repeatable administration, and strengthen documentation, monitoring, or recoverability practices.
• Within 90 days, own senior-level platform engineering work across assigned environments, deliver meaningful reliability, automation, or resilience improvement, and provide technical guidance that strengthens engineering consistency across the team.

• We work with some of the world’s biggest and most valued brands.
• We’re fully remote, and we’re staying that way.
• We offer competitive compensation and benefits, which include but aren’t limited to:

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in platform engineering, cloud infrastructure, DevOps, network engineering, or related technical roles supporting production environments.
• Experience designing, operating, and improving cloud and hybrid infrastructure platforms in enterprise or SaaS environments.
• Advanced knowledge of networking protocols and enterprise networking/security practices across data center and cloud environments, including Azure, AWS, or GCP architectures and operational frameworks.
• Proficiency with virtualization technologies; automation and scripting using PowerShell, Bash, Python, or similar languages; and monitoring, performance analysis, and troubleshooting of distributed infrastructure systems.