Business Insights Analyst

Were looking for a commercially minded and analytical professional to help shape better outcomes for our SME and Mid-Market customers through data-driven insight and continuous improvement. In this role, youll lead the delivery of data and analytics across SEBL (Smartest Energy Business Limited), transforming complex information into clear, actionable recommendations that identify risks, unlock opportunities, and support informed business decisions across regulatory, financial, operational, and customer experience activities.

Working collaboratively across Sales, Commercial, Operations, Digital, and Data/BI teams, youll translate business challenges into structured, testable requirements that drive safe, compliant, and customer-centric change. Youll use data analysis, process improvement, and stakeholder engagement to enhance customer journeys, improve operational performance, reduce cost to serve, and deliver measurable business value while contributing to SEBLs wider strategic objectives.

What skills/experience do I need to be successful?

• Proven ability to apply data analysis techniques to business scenarios and deliver actionable business insights;

• Experience identifying opportunities for process improvement and efficiencies within current business operations;

• Ability to assess and identify risks within existing business models and processes;

• Strong stakeholder management and presentation skills, with experience communicating findings and recommendations;

• Knowledge of data analysis methods, business intelligence applications, and supporting analytical technologies.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, youll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

Were committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams contact details. Please reach out so we can discuss with you further.

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