The Opportunity

Join us as a Technical Account Manager, where youll provide strategic guidance to our largest customers, directly driving adoption, retention, expansion, and annualized services growth. This is a career-defining opportunity to wield end-to-end strategic leverage, blending high-impact enterprise architecture with long-term account ownership. You wont just oversee timelines—youll shape product strategy, lead customer transformations, and solve complex challenges without getting bogged down in reactive firefighting.

What Youll Do

Historically, our customer-facing technical roles focused on foundational support. As Sitetracker has scaled, this position has evolved into a pivotal strategic advisory role, fundamentally impacting customer outcomes, retention, expansion, and services revenue. We are now intentionally seeking professionals who bring a robust blend of strategic consulting, technical leadership, change management expertise, and a proven ability to drive value realization. In this role, you will champion our most complex accounts, guiding them through sophisticated business and technology transformations, and contribute directly to the long-term growth of our annualized services business. You will operate as a trusted partner, proactively steering customers towards their desired business outcomes and ensuring their Sitetracker investment delivers maximum value.

The Skills Youll Have

Strategic Consulting & Value Leadership

• Youll provide examples of steering customers toward a recommended solution when their initial direction was unlikely to achieve desired outcomes.
• Youll demonstrate the ability to connect product capabilities to tangible business goals and operational improvements.
• Youll skillfully facilitate complex decision-making among diverse stakeholder groups.
• Youll provide evidence of influencing executive and operational stakeholders to change direction based on business value, resulting in measurable customer outcomes or expansion.
• Youll clearly articulate a repeatable framework for driving value realization and long-term customer success.

Technical & Solution Leadership

• Youll have directly or indirectly managed implementation teams, including solution architects, consultants, and engineers.
• Youll expertly explain basic architecture concepts, integration patterns, data flows, and platform considerations.
• Youll articulate the business implications of critical technical decisions.
• Youll independently facilitate sophisticated solution design discussions involving integrations, data architecture, and platform scalability.
• Youll demonstrate a strong understanding of Salesforce ecosystem concepts, enterprise architecture principles, and implementation best practices.

Organizational Change & Adoption Leadership

• Youll have experience supporting organizational change during technology implementations.
• Youll identify potential adoption risks and develop proactive mitigation strategies.
• Youll effectively facilitate stakeholder alignment and user readiness activities.
• Youll demonstrate a structured, repeatable approach to organizational change management.
• Youll coach executive sponsors and business leaders on how to effectively drive organizational change within their teams.

Growth Mindset, Initiative & Continuous Improvement

• Youll provide examples of identifying and implementing significant improvements without being explicitly directed to do so.
• Youll rapidly learn unfamiliar concepts and apply them effectively within a reasonable timeframe.
• Youll proactively address risks or opportunities before they escalate into larger issues.
• Youll consistently identify opportunities to improve customer outcomes, delivery processes, or business results beyond the scope of your assigned responsibilities.
• Youll provide examples where you created new approaches, frameworks, or best practices that were subsequently adopted by customers, teams, or the organization.