Account Manager, In-Home Care - SilverAssist

Location: Remote

• Manage business accounts ranging in size from small to mid-size to large corporate accounts including proactive partner outreach, issue resolution, contract negotiation, drive lead conversion, and grow account revenues
• Leverage negotiation skills to secure partner buy-in, expand product utilization, and renew contracts.
• Coach partners on timely referral follow-up, ongoing outreach, and best practices for converting referrals into home care clients.
• Develop and nurture business relationships to fuel partnership growth
• Create scalable solutions for common operational problems by working with cross-functional and technology team
• Respond to customer requests including updating online listing information, investigating lead quality issues, reporting on performance metrics, and other ad hoc tasks
• Use data-driven insights to monitor account performance, identify opportunities for growth, and implement improvements.
• Conduct training and webinars for your accounts to showcase Carings various tools and reports, along with best practices to maximize conversions from Caring referrals
• Manage direct reports as needed, including remote contract workers
• Able to travel as needed

• Bachelor’s Degree and 5+ years professional experience, or 10+ years of relevant professional experience in lieu of degree
• Experience in strategic partner management and/or partner operations required
• Experience negotiating contracts with large corporate clients
• Strong technology skills (Excel, PowerPoint, CRM such as Hubspot) with familiarity in BI Tools (Looker, PowerBI, Tableau)
• Highly self-motivated with strong business acumen, attention to detail, and organizational skills and driven to break down barriers to success
• Demonstrated success retaining and growing a portfolio of business accounts.
• Demonstrated problem-solving, critical thinking, strategic and analytical ability’ entrepreneurial spirit and intellectual curiosity
• Ability to work autonomously, adapt quickly, and drive process improvements
• Strong communication skills with the ability to influence both internal and external stakeholders

• Remote work opportunity.
• Competitive annual salary of $80,000 - $85,000 plus a comprehensive set of group insurance benefits, 401(k) plan and generous paid time off.