The Patient Support Supervisor is a key leadership role within Shields Health Solutions Patient Support Center, overseeing a team responsible for the end-to-end prior authorization (PA) process for specialty pharmacy patients. This includes referral intake, data entry, claims adjudication support, prior authorization submissions, payer follow-up, and other activities that help ensure patients gain timely access to their medications.

The ideal candidate is a strong people leader who thrives in a fast-paced, high-volume environment and is passionate about developing teams, driving performance, and delivering exceptional patient outcomes. This individual will be responsible for day-to-day team operations, coaching and performance management, workflow oversight, and ensuring service level expectations are consistently met.

This role requires a data-driven leader who can analyze team performance, run and interpret reports, identify trends, and communicate results effectively to leadership and stakeholders. Success in this position requires strong organizational skills, accountability, professionalism, and the ability to lead and motivate both remote and onsite team members while fostering a culture of continuous improvement.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.