Point of Sale (POS) Lead

Location: México (MX)

Experience Level: Team Leader

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our network, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a world-class IT solutions and digital transformation powerhouse. With a formidable global presence and a massive talent pool of over 3,000 certified engineers, this organization acts as the technological backbone for major enterprises across the APAC region and worldwide. They deliver end-to-end IT services—from complex custom software development and cloud enablement to advanced Artificial Intelligence and Data Analytics—driving innovation for critical industries such as Finance, Automotive, Logistics, and Healthcare.

This is your chance to thrive in an environment defined by speed, customer-centricity, and engineering excellence. You will collaborate within an international network of experts to build scalable, future-ready solutions that optimize business operations and accelerate digital transformations on a global scale. If you are a driven professional looking for a high-impact role within a dynamic, forward-thinking organization that values continuous innovation and tech enablement, this is where you belong.

Start today the transformation that will take your career to the next level.

We are currently searching for a Point of Sale (POS) Lead:

Client Overview: Our Client requires an experienced POS Onshore Lead to join their Site Reliability Engineering (SRE) team. In this senior role, you will lead onshore reliability and operational support across a sprawling retail POS ecosystem, serving as the primary technical anchor for incident response, real-time dashboard monitoring, and proactive system health management.

The Challenge (Responsibilities)

• Drive Tier-2 and Tier-3 operational support for enterprise retail POS software, store microservices, and connected hardware peripherals.
• Lead SRE response efforts for critical (P1/P2) store-impacting incidents—owning triage, cross-team escalation, Root Cause Analysis (RCA), and long-term remediation.
• Proactively monitor Jira dashboards, alerting channels, and telemetry systems to track error budgets and maintain clean support backlogs.
• Diagnose and resolve complex technical issues spanning POS applications, payment terminals, customer displays, receipt printers, and mobile registers.
• Develop operational runbooks, standard operating procedures, and automation workflows to reduce Mean Time to Resolution (MTTR) and prevent recurring issues.
• Serve as the central onshore bridge between Store Operations, Software Engineering, offshore SRE teams, and third-party vendors.

Your Profile (Requirements)

• 7–10+ years in IT Operations, Production Support, or Site Reliability Engineering (SRE).
• Proven track record in POS production support within a retail or enterprise environment.
• Strong experience managing high-priority incident responses and driving RCAs in critical retail environments.
• Proficiency with Jira, Jira Service Management (JSM), or equivalent enterprise ITSM platforms.
• Solid understanding of POS architecture, payment device integrations, store network infrastructures, and peripheral hardware.
• Exceptional communication and leadership skills with proven success in an onshore/offshore delivery model.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between coding and engineering.

Desired

• Direct experience supporting Jump Mind Commerce (JMC) POS or similar enterprise platforms (Oracle Xstore, NCR, Aptos, GK Software) in a live store environment.
• Hands-on experience with modern store hardware integrations (e.g., Adyen payment terminals, Epson printers, iOS/iPad customer displays).
• Scripting capability (Python, Bash, or Shell) for automated log analysis and task automation.
• Relevant ITIL or SRE certifications.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Remote (LATAM/Canada).

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page: https://www.sequoia-connect.com/careers/

Requirements

• 7–10+ years in IT Operations, Production Support, or Site Reliability Engineering (SRE).
• Proven track record in POS production support within a retail or enterprise environment.
• Strong experience managing high-priority incident responses and driving RCAs in critical retail environments.
• Proficiency with Jira, Jira Service Management (JSM), or equivalent enterprise ITSM platforms.
• Solid understanding of POS architecture, payment device integrations, store network infrastructures, and peripheral hardware.
• Exceptional communication and leadership skills with proven success in an onshore/offshore delivery model.