Government Travel Consultant

Location: remote

Department: CI Azumano - Government Travel

CI Azumano is seeking a detail-oriented and customer-focused Government Travel Consultant to support federal agencies with professional travel services. This position plays a key role in ensuring travel arrangements meet government standards while delivering exceptional service. No prior government travel experience is required- comprehensive training will be provided to set up for success. 

This is a remote position; however, one week of in-person orientation at our home office in Virginia Beach, VA is required.

The starting rate for this role is $18.00/hour.

Roles and Responsibilities include, but are not limited to:

• Secure air, car and hotel accommodations for contracted government agencies.
• Ensure that all aspects of booked travel (domestic and international) adhere to all government travel regulations, and validate that a high quality of accommodation and transportation is secured.
• Ensure all queues are maintained throughout the day.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client agencies to ensure their full awareness of information and status relating to the pending travel.
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a professional customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency
• Weekend work is required in this role

Basic Qualifications:

• High School Diploma or GED, with some post-high school education

Competencies/Job Knowledge

• Travel industry experience
• Proactive approach to systems and processes.
• Working knowledge of WorldSpan and SABRE GDS
• Written and verbal communication skills 
• Customer service skills
• Positive attitude