PRIMARY PURPOSE: To assist in supporting Operations Support Services leadership relating to all aspects of quality assurance and ensure service level agreements are maintained.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Reviews scanned documents for key data
• Research and process electronic mail; modify documents to correct claim and/or responsible party
• Adheres to Best Practices and follows indexing protocol
• Maintains service level agreements and meets production goals.
• Subsequent training/coaching opportunities for OSS Associates
• Report processing for departmental needs and/or client-based needs
• Answer basic questions on mail document processes and procedures

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned
• Supports the organizations quality program(s)

QUALIFICATIONS

Education & Licensing
High School diploma or GED required

Experience

Two (2) years of general office experience or equivalent combination of education and experience required. Claims experience preferred.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Good interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.