Experienced Motor Claims Handler

Location: Ireland Home Worker, IE-Galway, IE-Dublin

Time Type: Full time

Job Description

By joining Sedgwick, youll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Experienced Motor Claims Handler

Job Location: Ireland – Home working

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications 

We are looking for experienced Motor Claim Handlers to join our expanding Motor Division.

We are growing, and we need your support in both maintaining this momentum and building on our experience levels across the division.

We are looking for Claim Handlers capable of managing a portfolio of motor damage claims with little supervision and are looking to personally develop and take advantage of opportunities that arise as the division continues its period of growth.

As an experienced Claim Handler, you will be expected to support your less experienced colleagues, providing mentorship and training as and when required. You will be well versed in the management of all motor damage claims, both first and third party. Technically, you will be able to demonstrate a strong knowledge of the assessment of both quantum and liability processes, as well as an ability to determine coverage. You will be able to demonstrate that you are familiar with the CPC requirements, and that the customer is at the centre of all that you do. 

Youll bring strong decision-making skills, sound numeric ability, excellent attention to detail and the confidence to negotiate, influence and solve problems in a fast-paced, environment with deadlines.

The skills you will have when you apply:

• Claims Portfolio Management – Essential experience managing motor claims, ideally including a portfolio of 150+ files with specific closure and quality targets.
• Insurance Qualifications – APA qualification is the minimum requirement; the expectation is that CIP would have been achieved and you are moving onto MDI and more.
• Technical Claims Knowledge – Good knowledge of motor claims classifications, motor policies, liability, indemnity, quantum, market agreements, claims processes and relevant industry developments.
• Investigation & Decision Making – Confident carrying out desktop liability investigations, reviewing evidence, determining liability and making accurate, well-reasoned decisions.
• Customer, Client & Complaint Handling – Excellent written and verbal communication skills, with a customer-focused approach, confidence liaising with clients and colleagues, and complaint handling experience considered advantageous.
• Negotiation & Claims Resolution – Strong negotiating, influencing and problem-solving skills, with the ability to investigate and settle claims in a timely, compliant and commercially aware manner.
• Attention to Detail & Accuracy – High levels of accuracy and attention to detail when reviewing documentation, assessing claims and maintaining records.
• Adaptability & Resilience – Able to thrive in a dynamic, pressurised and target-driven environment, managing deadlines, changing priorities and business needs with a positive and flexible approach.

What we’ll give you for this role:

• Bonus/incentive scheme
• 20 days annual leave entitlement
• Bike to Work Scheme
• Tax Saver Travel Scheme 
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

This isnt just a position, its a pivotal role in shaping our industry

At Sedgwick, youll help people and businesses recover when the unexpected happens, working alongside some of the most trusted names in insurance.

From day one, youll have access to learning and development opportunities, including professional qualifications through our partnership with the Insurance Institute, helping you grow your skills and build a rewarding long-term career.

Youll join a team thats passionate about making a difference, where every role contributes to our shared purpose of caring for people and helping businesses recover.

Next steps for you:

Think wed be a great match? Wed love to hear from you – apply today.

If youre unsure whether you meet every requirement, we still encourage you to apply. We welcome applications from people of all backgrounds and experiences. Sedgwick is committed to creating an inclusive workplace and does not tolerate discrimination of any kind. We welcome applications from all suitably qualified candidates. Following the closing date, applications will be reviewed and shortlisted candidates will be invited to interview, either virtually or in person.

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function (CF5) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.

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