B1 - Client Support Advisor - Edinburgh - Social Security Scotland

Location: Edinburgh, United Kingdom; Hybrid

To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients across the Edinburgh city area. 

This post will be based within the Edinburgh city Local Authority area. In all instances the successful candidate must be prepared to travel and work across neighbouring Local Authority areas to meet client demand. In this instance, this will be the West Lothian, Midlothian and East Lothian Local Authority areas. On occasion you may have to cover the Scottish Borders area also.

As a Client Support Advisor, you will build rapport and help people understand the benefits they may be entitled to and how to access them through tailored one-to-one support.

Every day will be different, but one thing will always be the same – you will treat all clients with dignity, fairness and respect. To do this you will be an ambassador for Social Security Scotland and provide a visible presence across the local area.

To serve the people of Scotland, Social Security Scotland needs to ensure access to our support services within local communities across Scotland. This job is an exciting opportunity to deliver a face-to-face service to support clients across the Edinburgh city Local Authority area. While the role will primarily support clients in Edinburgh, the successful candidate must be willing to travel and work across the West Lothian, Midlothian and East Lothian Local Authority areas to meet service demand. On occasion you may have to cover the Scottish Borders area also.