Bi-Lingual, RN Care Team, Remote

Team: Care Team

Location: Raleigh, NC, Annapolis, MD, Baton Rouge, LA, Austin, TX

Commitment: Remote

Workplace Type: remote

What You Will do:

• Provide exceptional care, disease management and health education to patients
• Support goal setting for individual patients asynchronously to help them better manage their chronic conditions
• Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors
• Help clients understand their motivations and create behavior change plans 
• Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change
• Coordinate with other clinical team members to provide an exceptional patient experience
• Develop and maintain professional, support-oriented working relationships with patients and team members
• Create and distribute health education materials to individual members as necessary
• Work with a cross-functional product team to develop and constantly improve our in-app patient experience

Qualifications:

• RN Compact state license required, additional licensing may be needed
• Bilingual (Spanish speaking, reading, and writing) REQUIRED
• 2+ year of experience as Registered Nurse 
• 2+ years of experience in patient-facing or customer-facing roles
• Excellent customer relation skills, as well as written and verbal communication skills
• Knowledge of medical terminology and proficiency of general medical office procedures
• Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
• Strong analytical and proactive problem solving skills
• Self-motivated, results-oriented and strategic thinker 
• Personal passion for health and wellness topics
• Must be authorized to work in the United States
• Experience working in telehealth or healthcare startup environment preferred
• Bonus: Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s

Benefits:

Health, Vision, & Dental benefits for full-time employees and dependents
200 hours (25 days) of paid time off and 12 paid holidays throughout the year
Annual CEU stipend
Annual coverage of RN maintenance fee
Clinical leadership support to enhance clinical expertise in GI and/or metabolic health