Enterprise eCommerce Strategist, Lead

Location: Tempe, Arizona, United States, Remote

Department: Agency

Location Type: HYBRID

Employment Type: FULL_TIME

• Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
• Exercising strong judgment around data privacy, accuracy, and ethical use
• Continuously learning and adapting as AI capabilities evolve

What Youll Do

• Lead relationships: While working with internal resources (SAMs, PMs, etc) you will be accountable to digital media outcomes and leading the relationships with external stakeholders connected to these outcomes. This will include leading calls, creating weekly/monthly/quarterly content and executing on ad hoc requests. 
• Influence: Youll work across a matrixed org, multiple internal and external touchpoints, without always holding sole accountability for the outcome. You need to show you can drive it forward anyway.
• Account strategy: Own the eCommerce growth strategy for two flagship enterprise clients, serving as their primary strategic advisor and business partner.
• Planning & budgets: Build annual and quarterly business plans and budgets across revenue, gross margin, product mix, and marketing mix — tracking actuals against plan and course-correcting to stay on target.
• Delivery & project management: Direct and coordinate internal agency resources (merchandising, digital marketing, creative, site/product) to execute the plan — working with project management to complete the work end-to-end so it ships on time and on scope.
• Forecasting & reporting: Maintain a regular forecasting and reporting cadence — weekly pacing against target, monthly performance reviews, and quarterly business reviews (QBRs) — reporting account performance, risks, and outlook to the VP, eCommerce and to clients.
• Expanding services: Identify and drive opportunities to expand the scope of services within each account — surfacing new growth initiatives, building the case for additional programs, and partnering on scope/SOW expansion to grow agency revenue share.
• Escalation & account health: Serve as the escalation point for the accounts they own — proactively managing account health, resolving delivery or client issues, and pulling in the right internal resources to keep the relationship and the numbers on track.
• Refining playbooks: Continuously refine and improve the strategist playbooks, processes, and standards used to run enterprise accounts — capturing what works and raising the quality bar for how we deliver.

How Success Is Measured

• Budgets built and delivered on time.
• Client satisfaction score (CSAT).
• Hitting financial targets and forecasts.
• Driving expansion of agency services within the account base.
• Growing RevolutionParts agency revenue share from each client by a minimum of 10% year over year.
• Growing client GMV (Gross Merchandise Value) by 10–30% year over year.

Compensation & Incentive

Travel

What You Bring

• Bachelors degree in business administration, marketing, economics, or a related field, with a strong preference for automotive industry knowledge.
• Minimum of 5 years of experience in eCommerce strategy/account management, with a track record owning large/enterprise client relationships accountable to revenue and margin targets.
• Strong project management skills — coordinating multi-stakeholder, cross-functional work to deadline and budget.
• Experience owning a budget and forecasting/reporting performance to leadership and clients.
• Commercial instinct for identifying and closing service/scope expansion opportunities.
• Solid proficiency in data analytics and performance management via data and insights.
• Proficient in digital marketing, especially multi-channel marketing and marketing mix optimization.
• Tools: Proficiency with CRM (Salesforce) and analytics platforms, plus demonstrated experience leveraging AI tools as part of day-to-day work.
• Demonstrated exceptional communication, presentation and relationship-building skills, from the analyst to the C-Suite level.
• Experience in automotive parts or a related industry is highly advantageous.

Who You Are

• Customer Orientation: Dedicated to understanding and meeting the needs of end customers and clients.
• Strategic Advisor: Capable of providing insightful, actionable advice to clients.
• Collaborative Communicator: Skilled in working closely with diverse stakeholders, from the analyst to the C-Suite level.
• Innovative Thinker: Brings fresh, practical ideas to enhance client eCommerce strategies.
• Highly Analytical: Leverages data and insights to drive meaningful outcomes.
• Results-Driven: Focused on achieving sales and performance targets.