Outbound Patient Scheduling Representative

Location: Torreón, Mexico - Remote (MX)

Experience Level: Intermediate

Description

Help patients get the care they need while building a rewarding remote career.

Were looking for motivated English/Spanish Bilingual Patient Scheduling Representatives who thrive in a fast-paced, goal-oriented environment. If youre confident on the phone, enjoy connecting with people, and know how to turn conversations into appointments, wed love to meet you.

In this role, youll proactively contact patients to schedule important preventative and follow-up healthcare appointments. Every conversation you have helps someone take the next step toward better health.

This is a permanent independent contractor opportunity with weekly USD payments and long-term growth potential.

What We Offer

• $5.50 USD per hour
• Paid weekly in arrears
• Full-time, 40 hours per week
• Paid training
• Permanent independent contractor opportunity
• Work from home anywhere in Mexico
• Be part of a growing healthcare support program with future expansion opportunities

What Youll Do

• Make 125+ outbound calls per day
• Schedule preventative and follow-up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements

Hours of Operation

Monday to Thursday:

• 8:00 AM - 7:00 PM EST

Friday:

• 8:00 AM - 5:00 PM EST

Schedules will fall within these operating hours.

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

1. Application Form
2. Prescreen Questionnaire
3. Video Interview
4. Live interview
5. Final Interview

Please note: All resumes must be submitted in English to be considered for this position.

Requirements

Were Looking For Someone Who

• Is fluent in English and Spanish (spoken and written)
• Has outbound calling, appointment setting, sales, or customer service experience
• Is confident speaking with people throughout the day
• Enjoys working toward measurable goals and KPIs
• Can multitask between multiple systems
• Is organized, reliable, and self-motivated
• Communicates with empathy and professionalism

Preferred Experience

• Appointment setting
• Outbound sales
• Healthcare scheduling
• Call center experience
• Salesforce, Five9, or similar CRM/contact center software