Bilingual Customer Support Representative

Location: Tijuana, Mexico - Remote (MX)

Experience Level: Intermediate

Description

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.

In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.

This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

What Youll Do

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements

Compensation & Contract

• USD $5.50 per hour
• Paid weekly
• Independent Contractor

Training & Schedule

• Monday-Friday, 8:00 AM-5:00 PM Central Time.
• Ongoing schedules will be communicated during the hiring process.

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.



Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

1. Application Form
2. Pre-screen Questionnaire
3. One-Way Video Interview
4. Live interview
5. Final Interview

This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Requirements

What Were Looking For

• Fluent English and Spanish communication skills
• Minimum 1 year of customer service or call center experience
• Strong phone communication skills
• Professional written communication skills
• Empathy and patience when assisting customers
• Strong attention to detail
• Ability to work independently in a remote environment
• Comfortable discussing sensitive wellness-related topics professionally and respectfully

Nice to Have

• Telehealth support experience
• Healthcare support experience
• Pharmacy support experience
• E-commerce customer service experience
• Experience with Dialpad, Zendesk, Freshdesk, or similar platforms