Patient Success Representative (Remote)

Job Description

Ready to Make a Difference from Home with Brightree by ResMed?

Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. Youll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home. At Brightree by ResMed, youll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day.

• Start Date: November 2, 2026
   
• Compensation: $17.00 per hour - additional pay differential for Spanish bilingual proficiency.
   
• Location: Fully Remote (U.S.) - preference for candidates in CST and MST time zone due to shift availability.
   
• Work Schedule: Full‑time, Monday–Friday (40 hours/week) with an 8‑hour shift between 9:00 a.m. and 9:00 p.m. CST, including two paid 15‑minute breaks and one unpaid 30‑minute lunch. This role requires daily phone‑based work on a fixed schedule with minimal flexibility.
   
• Remote Work Requirements: This position is remote and requires a HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload. Satellite, cellular, and 5G connections are not supported. Candidates will be asked to complete a brief internet speed test during the interview process.

• Training Requirements: Initial training and onboarding schedule is conducted Monday through Friday, from 8:00 a.m. to 4:30 p.m. CST. To ensure compliance and confirm a secure, professional work environment, team members are required to remain on camera with microphones unmuted throughout training sessions.

What youll do

• Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care.
• Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously.
• Partner with internal teams to resolve patient and order-related issues.
• Meet established performance goals for productivity, quality, and service excellence.
• Perform additional duties as assigned.

What You Bring

• High school diploma.
• At least 1 year of customer service and/or sales experience.
• Strong verbal and written communication skills.
• A customer-focused approach with the ability to build trust and rapport.
• Strong attention to detail and commitment to accurate data entry.
• Ability to adapt to changing priorities and troubleshoot issues effectively.
• Self-motivation and the ability to work independently in a remote environment.
• Ability to work a fixed full-time schedule and spend the majority of the day on the phone.

Nice to Have

• Spanish bilingual proficiency.
• Experience working in a high-volume call environment.
• Experience supporting customers in healthcare-related settings.

What Sets You Apart:

• Achieving goals related to attendance, productivity, quality, and order accuracy, including handling 100+ calls daily, maintaining an average talk time of four minutes, and meeting sales-per-hour targets.
• Patient Focus: You genuinely enjoy helping people and take pride in creating positive experiences.
• Reliability: You show up consistently, manage your responsibilities, and follow through on commitments.
• Adaptability: You remain calm and effective when priorities shift or challenges arise.
• Ownership: You take accountability for outcomes and look for ways to solve problems.
• Attention to Detail: You understand that accuracy matters and approach every task with care.
• Resilience: You maintain a positive attitude and steady performance in a fast-paced, metrics-driven environment.

Why Join Resmed

At Brightree by Resmed, youll be part of a global healthcare technology leader dedicated to helping millions of people live healthier, higher-quality lives. This fully remote opportunity offers the chance to build a rewarding career while making a direct impact on patients every day.

• Fully remote work environment within the U.S.
• Competitive hourly pay of $17.00 per hour, with additional pay differential for Spanish bilingual proficiency.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and company holidays.
• Career growth and development opportunities.
• The opportunity to make a meaningful difference in patients lives through every interaction.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.