Mortgage Product Development Manager

Team: Operations

Location: Remote

Commitment: Full-Time

Workplace Type: remote

What Youll Own

The RenoFi Wiki — our lender & product knowledge base

The Wiki is the most robust internal lender guide weve seen anywhere. The test: a new LO on their first day should be able to pick a lender and submit a loan at 11pm — 100% self-serve, no one else online. You own that standard.

Keep the Wiki accurate and current as lenders change guidelines, overlays, pricing, or programs

Track lender-specific overlays vs. agency/investor baselines; manage the change process (who needs to know, which pipeline loans are affected)

Own Every Loan Has a Story — capture the learnings from every loan (unique structures, exceptions, approvals, what worked) and route them back into the Wiki so nothing gets lost. Surface the LOs who are doing standout work so others can learn from it.

New lender onboarding

Evaluate inbound and outbound lender partnership opportunities: business case, product overlap with our existing shelf, gap-fill rationale, exec recommendation

Own onboarding end-to-end: broker application (partnering with Legal on the sensitive bits), portal setup, understanding their product and process, how it integrates into RenoFis systems

Build training materials for each new lender/product and deploy to the RenoFi team

Announce new partnerships internally; partner with Marketing on lender-specific collateral, rate sheets, and comparison tools

Ongoing lender administration, strategy & reporting

Maintain lender portals (LO credentials, correct entity assignment, licensed addresses, etc.)

Lead annual renewals and any pricing negotiations; track significant contract terms; own the offboarding/termination process

Serve as the internal escalation point for stuck loans, pricing exceptions, or underwriting exceptions requiring lender-side intervention

Own reporting and dashboards to leadership: volume by lender, margin and profitability by lender, concentration risk

Build and own a lender strategy roadmap — which relationships to grow, consolidate, or sunset

Run periodic business reviews with our most important lender partners

What Were Looking For

8+ years in mortgage, with meaningful time in product development, product management, underwriting, secondary marketing, or capital markets. Deep product literacy across agency, non-agency, home equity, and renovation lending (construction-to-perm, HomeStyle/CHOICERenovation, or ARV-based products)

Experience managing investor, correspondent, or wholesale lender relationships — credit union experience is a strong plus

Strong LO/underwriter scenario chops: you can read a difficult file and know how to structure it

A writer. Guides, guidelines, LO comms, and marketing review are half the job — the Wiki bar is high

An operator, not a delegator — you want to do the work, not just oversee it

Technology savvy, leaning into AI, can pick up new software tools quickly

Nice to Have

Credit union channel experience

Speak Sales; a deep understanding of or exposure to origination 

Built or run a scenario / product help desk

Experience serving as broker of record or lender POC for a mortgage company

Familiarity with Salesforce, LOS/POS, and PPE tools