IT Helpdesk Agent

Location: South Africa, Gauteng, South Africa, Cape Town, Western Cape, South Africa

Workplace: remote

Employment Type: full

Description

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.

Role overview

You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or escalate issues quickly and keep every ticket moving until it is resolved.

Key responsibilities

• Log, triage and resolve first-line support tickets
• Reset passwords and manage user accounts
• Set up and troubleshoot laptops, email and software
• Escalate complex issues with clear notes
• Keep knowledge-base articles accurate and current

What youll need

• Experience in an IT helpdesk or technical support role
• Experience with a ticketing tool such as Zendesk or Freshdesk
• Working knowledge of Microsoft 365 and Windows
• Clear written English for explaining fixes simply
• A reliable laptop and stable fibre connection

Nice to have

• CompTIA A+ or similar certificate
• Experience with Google Workspace admin
• Familiarity with remote support tools such as TeamViewer

Whats on offer

This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.