Email Support Specialist

Location: South Africa, Gauteng, South Africa, Cape Town, Western Cape, South Africa

Workplace: remote

Employment Type: full

Description

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring an Email Support Specialist for a UK-based employer, fully remote from South Africa. You will own a UK company’s email support queue — clear written answers, tidy ticket hygiene and response times that hold.

This suits a strong writer who likes resolving things properly the first time and wants a long-term career with a UK business from home in South Africa.

Key responsibilities

• Answer customer emails clearly and accurately within agreed response times
• Investigate issues and follow them through to resolution
• Keep ticket records, tags and notes accurate
• Escalate complex cases with a clear written summary
• Spot recurring problems and flag them to the team
• Contribute to help articles and saved reply templates

What youll need

• Experience in an email, ticket or written customer support role
• Experience with a helpdesk tool such as Zendesk, Freshdesk or Intercom
• Excellent written English with a natural, professional tone
• Comfortable working to response-time targets
• A reliable fibre connection, a working laptop and a quiet place to work

Nice to have

• Experience supporting a UK or international customer base
• Familiarity with a knowledge base or help centre
• Experience with live chat alongside email

Whats on offer

• 100% remote — work from anywhere in South Africa
• Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
• Long-term placement with a stable UK employer
• Ongoing support from the Remote Recruitment team throughout your placement

If this sounds like your kind of role, apply with your CV and well be in touch.