Customer Support Specialist

Location: South Africa, Gauteng, South Africa, Cape Town, Western Cape, South Africa

Workplace: remote

Employment Type: full

Description

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Customer Support Specialist for a UK-based employer, fully remote from South Africa, owning resolving UK customer issues end to end.

Role overview

You will be the problem solver customers rely on. You will handle more complex queries across email, chat and phone, spot recurring issues and help the team improve how customers are supported.

Key responsibilities

• Resolve customer queries across email, chat and phone
• Investigate and escalate complex or technical issues
• Document solutions in the help desk and knowledge base
• Identify recurring issues and suggest improvements
• Meet response-time and satisfaction targets

What youll need

• Experience in customer support or a service desk role
• Experience with a help desk tool such as Zendesk or Freshdesk
• Excellent written English and a calm, empathetic manner
• Strong problem-solving and ticket prioritisation skills
• A reliable computer, headset and stable fibre connection

Nice to have

• Experience supporting UK or international customers
• Familiarity with SaaS or e-commerce products
• Experience writing help centre articles

Whats on offer

This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.