Customer Service Agent

Location: South Africa, Gauteng, South Africa, Cape Town, Western Cape, South Africa

Workplace: remote

Employment Type: full

Description

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.

Role overview

Youll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.

Key responsibilities

• Respond to customer queries via live chat, email and phone
• Log and track cases accurately in the CRM
• Resolve complaints calmly and escalate where needed
• Follow up to confirm issues are fully resolved
• Spot recurring issues and flag them to the team

What youll need

• Experience in a customer-facing or support role
• Familiarity with CRM or helpdesk software
• Clear, friendly written and spoken English
• Reliable home internet and a quiet space for UK-hours work
• Patience under pressure and a problem-solving mindset

Nice to have

• Experience in a UK-facing support role
• Familiarity with Zendesk or similar tools
• Exposure to live chat support

Whats on offer

A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team.

• You join one UK employers team full-time, not a freelance marketplace or a rotating pool of clients
• No commute: work from anywhere in South Africa with reliable internet
• A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer

How to apply

Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.